• Resolved Nazrinn

    (@nazrinn)


    Hi!

    So I have noticed doing maintenance on one of my website that avif, webp and jpeg images formats would not offload to Optimole no matter what I do. images with the file suffix “-resized” would not offload either.

    I’m not sure what’s the cause, but this is becoming a problem as this takes space on my pretty tiny shared hosting.

    I’m willing to give access to a staging environment so you could test things out by yourself, or I’d be happy to provide offloading logs if you can point me in the right direction.

    Thank you!

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  • Plugin Support Kush

    (@kushnamdev)

    Hey @nazrinn,

    I tried to replicate the issue on my end, but everything is working as expected.

    Please contact us through https://optimole.com/contact and share your site details with our team. We will review your settings directly and investigate why this issue is occurring on your end.

    Best regards

    Thread Starter Nazrinn

    (@nazrinn)

    Will do.

Viewing 2 replies - 1 through 2 (of 2 total)

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