Dear @fred1942 ,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with the ShopEngine plugin was not as good as expected.
First of all, I’d like to inform you that we haven’t removed any of the previous replies on your other ticket, it seems the WordPress moderator might have removed them. We’re always eager to provide solutions and suggestions, and closing a ticket without replying is not part of our process.
However, since the issue occurred, we’d be happy to assist you further. I noticed that you’ve already created a new ticket on ww.wp.xz.cn, which is great. I also recommend creating a ticket on our official support forum by following this video guide: https://d.pr/v/L46h3j. Please attach a short video showing the issue so we can better understand the situation and help you find a solution promptly.
Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
Dear @fred1942 ,
I hope you are doing well. We haven’t found any active ticket on our forum. We also replied to your ticket on Org but haven’t received any response yet. Could you please confirm if your issue has been resolved or if you’re still facing any difficulties? Kindly share the details in your ticket so that our support team can review the issue thoroughly and assist you promptly.
Once again, your experience is very important to us, and we remain committed to improving our plugin to meet your expectations. We look forward to hearing from you soon.
Best Regards,
Reju
