Title: Avoid optional review fields counting as zero when empty
Last modified: July 11, 2017

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# Avoid optional review fields counting as zero when empty

 *  [Alex](https://wordpress.org/support/users/kiliunc/)
 * (@kiliunc)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/avoid-optional-review-fields-counting-as-zero-when-empty/)
 * Hi, when I add review fields, the overall rating is calculated as average of 
   those review fileds. When I make some of these review fields optional and nothing
   is entered, the systems seems to count this as 0 which drives down the average.
   Is is possible to set optional fields to n/a when nothing is entered so it doesn’t
   get counted into the average? Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/avoid-optional-review-fields-counting-as-zero-when-empty/#post-9309791)
 * Hi Alex,
 * Unfortunately, It is not possible to set optional fields to n/a when nothing 
   is entered. We understand that if the Required option for these review fields
   starts working, it will solve your problem of users submitting empty reviews.
   As we mentioned before we have noted down this issue and we will provide an update
   soon to fix this error.
 *  Thread Starter [Alex](https://wordpress.org/support/users/kiliunc/)
 * (@kiliunc)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/avoid-optional-review-fields-counting-as-zero-when-empty/#post-9309834)
 * Noted, thanks. Understand it’s not working now, perhaps you can keep in mind 
   as an additional feature. E.g. some review fields might only be applicable to
   some products, hence it should be possible to leave them empty without impacting
   the overall rating. Thanks for considering.
 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/avoid-optional-review-fields-counting-as-zero-when-empty/#post-9316302)
 * Hi Alex,
 * Thank you for your suggestion. We will consider this as a feature suggestion 
   for our future updates.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/avoid-optional-review-fields-counting-as-zero-when-empty/#post-9316302)
 * Status: not a support question