• Resolved okakse

    (@okakse)


    Hello!

    On our site other WooCommerce Emails, like Order Completed etc., fall into Inbox in Gmail, but Gift Card email somehow constantly falls into Gmail > Promotions tab, where the receiver of the gift card does not notice it.

    We changed the title of the e-mail so that it does not contain the phrase ‘gift card’ but it did not help. Do you have any tips that could fix this problem?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    Most email servers are very strict when it comes to attempting to prevent spam and may see the Gift Card email as possibly junk mail. As a result, most WooCommerce installations are not trusted by default, since anyone could send out spam from their server.

    To combat this, we recommend using Pepipost (https://pepipost.com) to handle your email delivery. There is no cost (until you send more than 3,000 emails in a single month and even then, it’s pretty inexpensive for the service you get). They will ensure that your emails are delivered and you can even track open rate to know for sure that someone received their email and opened it.

    Amazon’s Simple Email Service (SES) is also another viable option, although it is more difficult to get set up initially. You can learn more about it here: https://aws.amazon.com/ses/

    Both Pepipost and Amazon SES integrate into WordPress easily with the WP Mail SMTP plugin (also free): https://ww.wp.xz.cn/plugins/wp-mail-smtp/

    We aren’t affiliated with Pepipost or Amazon SES.

    Hopefully this helps you gain some visibility into these types of emails, let me know if you have any other questions!

    Thread Starter okakse

    (@okakse)

    Thank you for such an explicit answer!

Viewing 2 replies - 1 through 2 (of 2 total)

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