Title: Backend problem
Last modified: March 21, 2025

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# Backend problem

 *  [alexz41](https://wordpress.org/support/users/alexz41/)
 * (@alexz41)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backend-problem-5/)
 * Hi, I installed the plugin on my ecommerce site to add the ‘Format Choice’ on
   the products.
 * The plugin seems to work very well but I’m having a problem saving the format
   choice. In the order summary in the wordpress backend the field of the choice
   made by the customer does not appear.
 * How can I solve the problem?
    -  This topic was modified 1 year, 2 months ago by [alexz41](https://wordpress.org/support/users/alexz41/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackend-problem-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Janilyn T](https://wordpress.org/support/users/janilyn409/)
 * (@janilyn409)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backend-problem-5/#post-18374962)
 * Hi [@alexz41](https://wordpress.org/support/users/alexz41/) ,
 * I checked your site and it seemed the there was an issue with the add to cart.
   The selected option was not added alongside the product.
 * To fix this, you can install this plugin [https://wordpress.org/plugins/wpc-ajax-add-to-cart/](https://wordpress.org/plugins/wpc-ajax-add-to-cart/)
   then clear the caches and check again to see if the selected option appearing
   in the cart after adding it or not.
 * Best regards.
 *  Thread Starter [alexz41](https://wordpress.org/support/users/alexz41/)
 * (@alexz41)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backend-problem-5/#post-18374998)
 * Hi, I installed the plugin you suggested but unfortunately it didn’t solve the
   problem.
 * I tried with an additional php code but even this attempt didn’t solve the problem.
 * What could it depend on?
 * Thanks for the support
 *  Plugin Support [Janilyn T](https://wordpress.org/support/users/janilyn409/)
 * (@janilyn409)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backend-problem-5/#post-18378945)
 * Hi [@alexz41](https://wordpress.org/support/users/alexz41/) ,
 * Possibly, our plugin is conflicting with something on your site. So the chosen
   field option is not recorded properly.
 * You can test it further by:
    - Deactivate all other plugins, except WooCommerce and our WPC plugins. Check
      the functionality to see if it’s working or not.
    - Reactivate other plugins one by one to find the source of the conflict.
    - Change to our WPCstore theme [https://profiles.wordpress.org/wpclever/#content-themes](https://profiles.wordpress.org/wpclever/#content-themes)
      or any other WooCommerce specialized theme to check.
 * Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Backend problem’ is closed to new replies.

 * ![](https://ps.w.org/wpc-product-options/assets/icon-128x128.png?rev=2767166)
 * [WPC Product Options for WooCommerce](https://wordpress.org/plugins/wpc-product-options/)
 * [Support Threads](https://wordpress.org/support/plugin/wpc-product-options/)
 * [Active Topics](https://wordpress.org/support/plugin/wpc-product-options/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpc-product-options/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpc-product-options/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Janilyn T](https://wordpress.org/support/users/janilyn409/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/backend-problem-5/#post-18378945)
 * Status: not resolved