Title: backend problem after plugin update
Last modified: March 14, 2018

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# backend problem after plugin update

 *  Resolved [Ishop](https://wordpress.org/support/users/ishop/)
 * (@ishop)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backend-problem-after-plugin-update/)
 * Hi developers, i have some backend issues after updating to the latest version.
   
   1. yoast seo interface become blank on post, page, custom post type editing screens,
   but it is working fine on categories. 2. cannot swap content editing from text
   to visual tab on post, page, custom post type editing screens 3. cannot remove
   featured images for post, page, custom post type editing screens.
 * it was all working fine before the update. I have deactivated all other plugins
   but the problems persist. Once i deactivate the plugin, all problems are gone.
   I have tried to restore the 5.8 and 5.7.1 version from my backup, but the problems
   still persist. Can you help me please?
    cheers

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years, 3 months ago](https://wordpress.org/support/topic/backend-problem-after-plugin-update/#post-10073518)
 * Sorry about that!
 * Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack
   plugin folder, and reinstall the plugin manually as explained here:
    [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * If starting from a fresh version installed via FTP does not help, could you try
   to enable WordPress debug mode on your site to find out more?
    [https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a](https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a)
 * Let me know what you find!

Viewing 1 replies (of 1 total)

The topic ‘backend problem after plugin update’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/backend-problem-after-plugin-update/#post-10073518)
 * Status: resolved