Title: Background import process error Last modified: March 23, 2018 --- # Background import process error * Resolved [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/) * Hi again, Just wanted to alert you to an error – when I check the box “background import,” and do the import, an error is returned that the file is not found. * Without the “background process” box checked, the import works flawlessly. * I tested this on Chrome and Safari with the same results. * Here is the log: * ``` Loading... JavaScript Loaded. File (testexport15.csv) not found! ``` * Since I will be importing hundreds of members, I wanted to see if you would be able to fix this before I try the large imports. * I REALLY appreciate your help and support on this plugin and in the forum. You are a rare jewel. I don’t have much money but I am happy to donate some to your PayPal for your help. * Thank you, Liat Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/background-import-process-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/background-import-process-error/page/2/?output_format=md) * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10108411) * Hi Liat, * I’m presuming you’re currently testing with version 2.16 of the plugin? * I’m not seeing the same error on my end, so something to check is whether or not the JS is working properly… * Are there any errors/warnings in the [JavaScript console](https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors) of your browser before/as you’re importing? * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10108504) * Yes, I’m working with version 2.16 * I couldn’t get any errors to show up in the console. I do have script debugging turned on in wp_config.php. * I do get a popup in the middle of the import that says, “Error with import. Close to refresh the admin page.” * One thing I notice is that if I try it again with the same file, the import process renames the file somehow (“test export 11-1.csv not found!”). * Thanks, Liat * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10109462) * The name change is a function of the file upload and shouldn’t be related to the error message you’re getting… * I’m spending some time this evening looking at the plugin to see if I can figure out what’s happening on your end. * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10109472) * Thank you Thomas! * I double-checked that it was not a plugin conflict by deactivating all plugins except for the PMPro Memberships plugin and yours. The issue persisted. * Thanks so much, Liat * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10109628) * Hi, * I have a beta I’d like you to try, if you don’t mind. You will need to deactivate and delete the existing plugin iteration before trying to install the [linked .zip file](https://dl.orangedox.com/zeuyZy3ZV0szcHVk2e) of the Beta version. * Keep in mind that this _is_ a beta and shouldn’t be used for importing production data at this time. * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10109643) * Hi Thomas! * Ok I deactivated and deleted version 2.16 via the dashboard. I installed beta version 2.17 and tested — * I got the error dialog popup: “Error with import. Close to refresh the admin page.” * After closing the dialog box, the log updates to show this: * ``` Loading... JavaScript Loaded. File (testexport15-4.csv) not found in /home/content/a2pewpnaspod05_data06/08/41540008/html/wp-content/uploads/imports/! Is the directory writable by the web server software? ``` * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10117806) * Hi Liat, * I have a new beta version I’m hoping to make available later today, or first thing tomorrow. I found a bug and believe that when I squashed it, I also fixed the issue you’re reporting with background imports. * Thank you for your patience (and for the donation!) * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10118123) * Updated beta (2): [https://dl.orangedox.com/a8aj7MJINYrH9IPVHx](https://dl.orangedox.com/a8aj7MJINYrH9IPVHx) * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10121510) * Hi Thomas, * Thank you! I installed the Version 2.17-beta-2 and tested the upload. * I still got an error – it says * ``` Loading... JavaScript Loaded. File (testexport15.csv) not found in /home/content/a2pewpnaspod05_data06/08/41540008/html/wp-content/uploads/e20r_imports/ Is the directory writable by the web server software? ``` * I hope this helps 🙂 Thank you for being so helpful. Liat * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10121518) * Hi, * Can you verify whether the file `testexport15.csv` is present in the directory indicated: `/home/content/a2pewpnaspod05_data06/08/41540008/html/wp-content/uploads/ e20r_imports/` ? * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10121957) * I found the file in this directory: * `/home/j49f41540008028/html/wp-content/uploads/e20r_imports` * Liat * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 2 months ago](https://wordpress.org/support/topic/background-import-process-error/#post-10122191) * So… Those are obviously not the same directory (which explains the error message). * You may want to reach out to your hosting provider for an explanation as to why the directory returned by the `wp_upload_dir()` function (specifically the `based` key in the array returned by `wp_upload_dir()`) and the file system do not seem to map correctly… * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 1 month ago](https://wordpress.org/support/topic/background-import-process-error/#post-10142414) * Hi Thomas, * Thanks! I spoke to my hosting provider about what was going on. * The result: I am on a Managed WordPress installation and they use a custom file structure for extra security. * I think the answer is to use FTP to put the file in the correct place, but I don’t have permission to write to the /home/ folder. I’m a little stuck because I don’t know how to fix it or who can fix it – you or them… * Would it be possible for you to put a field in the upload interface for the user to indicate where the file is if the user is on a custom file structure? That might make the upload work. * If you have any suggestions, I’m all ears. I’m only trying to see how to resolve this and then I can onboard all my users. Thank you! * Plugin Author [Thomas S](https://wordpress.org/support/users/eighty20results/) * (@eighty20results) * [8 years, 1 month ago](https://wordpress.org/support/topic/background-import-process-error/#post-10142922) * Huh.. Seems like they’re _way_ overthinking this and causing themselves unnecessary support tickets, but that’s their prerogative I guess. 🙂 * I don’t have an easy fix for you in this case, sorry. My concern is that allowing‘ random’ file paths would be a major security issue IMHO. Off hand, I can’t come up with a non-complex way (short of all sorts of whitelist/blacklist logic being added) to prevent someone from specifying the `wp-config.php` file path and thus potentially get access to salts, DB passwords, etc… * Thread Starter [Liat Gat – CEO and Founder, KnitFreedom.com](https://wordpress.org/support/users/liatmgat/) * (@liatmgat) * [8 years, 1 month ago](https://wordpress.org/support/topic/background-import-process-error/#post-10146559) * Thank you Thomas! Ok I will talk to them again about this. Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/background-import-process-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/background-import-process-error/page/2/?output_format=md) The topic ‘Background import process error’ is closed to new replies. * ![](https://ps.w.org/pmpro-import-members-from-csv/assets/icon-256x256.png?rev =1920071) * [Import Members from CSV for Paid Memberships Pro](https://wordpress.org/plugins/pmpro-import-members-from-csv/) * [Support Threads](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/) * [Active Topics](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pmpro-import-members-from-csv/reviews/) ## Tags * [Import](https://wordpress.org/support/topic-tag/import/) * 26 replies * 2 participants * Last reply from: [Thomas S](https://wordpress.org/support/users/eighty20results/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/background-import-process-error/page/2/#post-10380100) * Status: resolved