Backorder item not listed

  • Chris Yau

    (@chris-yau)


    4 years, 4 months ago

    Hi,

    I found an issue, if order contains both backorder and in stock item, the backorder item not show in “Items Backordered” list. Please check.

    BTW, I notice that the plugin haven’t update for long time 🙂

    Many thanks

    Best,
    Chris

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author thehowarde

    (@thehowarde)

    4 years, 4 months ago

    @chris-yau I need a more detailed example of your problem. The Backordered items are determined by the item status itself, and not the other items on the order.

    Thread Starter Chris Yau

    (@chris-yau)

    4 years, 4 months ago

    I think the problem is conflict with another translation plugin “TranslatePress”. I will do some more test to check and will update you soon. Many thanks

    Thread Starter Chris Yau

    (@chris-yau)

    4 years, 4 months ago

    Hi @thehowarde,

    I found the issue because when customer using another language browsing and placed order, the item meta data at admin order backend changed from English string “backordered” to “延期出貨” (Chinese).

    So the backordered item not listed in report.
    Then I tried change the meta string from “延期出貨” back to English “backordered”, the backorder item listed.

    Does to plugin using string to recognize or working by string?

    Thanks

    Plugin Author thehowarde

    (@thehowarde)

    4 years, 4 months ago

    The plugin recognizes the string “Backordered” from the text domain woocommerce so if you’re using a translation plugin, it should translate that string.

    Thread Starter Chris Yau

    (@chris-yau)

    4 years, 4 months ago

    Hi @thehowarde,

    yes, for this issue, I have translate back the string to English “Backordered” for all language to solve at this moment.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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