Title: Backup decryption failed
Last modified: April 10, 2019

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# Backup decryption failed

 *  [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/)
 * Hello!
 * For testing I did some manual backups first and uploaded them to Webdav manually(
   click on icon in XCloner). Everything went fine.
 * Now I tried to schedule the task, but this fails. The cron ends with an error.
   The archive is stored on the webserver but not stored on the Webdav-Server.
 * I´ve got an email saying: “Error Message: Backup decryption failed, please check
   your provided Encryption Key”. Never edited the encryption key.
 * Any idea what may cause this?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11412992)
 * The error indicates that the verification of backup encryption is failing for
   some reason, you might want to disable encryption for now. Do you have a valid(
   non-empty) encryption key in XCloner Settings?
 *  Thread Starter [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11413129)
 * The encryption key in XCloner settings is the one the plugin generated automatically–
   I did´nt change it. I thought this would be a valid one. Or is there any thing
   I should change?
 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11413148)
 * No,that should be fine. Are you able to encrypt/decrypt backups ok in manual 
   mode from the View backups section?
 *  Thread Starter [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11416112)
 * Tried to enycrypt the file and “Done Encrypting.” is being displayed, but the
   file has a size of 0 kb.
 * Even tried it on a second site and didn´t enable the encryption there. The backup
   finished but nothing is bein uploaded to WebDAV.
 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11419750)
 * Are you able to see any errors in XCloner Logger regarding webdav upload
 *  Thread Starter [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11420415)
 * I´m not sure – the logfile has more than 17.000 lines and searching for “error”
   displays a lot of php files containing the word “error”. Looks it´s not possible
   to find anything here…
    -  This reply was modified 7 years, 1 month ago by [dlx](https://wordpress.org/support/users/deeluuxe/).
 *  Thread Starter [dlx](https://wordpress.org/support/users/deeluuxe/)
 * (@deeluuxe)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11421877)
 * I made a new backup by cron and got 3 files: 200 MB, 200 MB and 83 MB.
    Additionally
   I got an encrypted file with 200 MB. Although WebDav is setup and working fine
   when uploading it manually no files have been uploaded by the scheduled job.
 * Changing to remote storage in “Manage Backups” (top right dropdown) only displays“
   Loading…” but nothing happens.
 * Seems the encryption and the WebDav don´t work stable.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Backup decryption failed’ is closed to new replies.

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## Tags

 * [webdav](https://wordpress.org/support/topic-tag/webdav/)

 * 7 replies
 * 2 participants
 * Last reply from: [dlx](https://wordpress.org/support/users/deeluuxe/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/backup-decryption-failed/#post-11421877)
 * Status: not resolved