Title: backup doesnt complete
Last modified: January 10, 2024

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# backup doesnt complete

 *  Resolved [jesi707](https://wordpress.org/support/users/jesi707/)
 * (@jesi707)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/backup-doesnt-complete-3/)
 * Hi,
 * I want to restore my backup made with your plugin. I had to delete my complete
   website after hackers got access. So I did this and want to restore my website
   with a backup.
 * It worked until: “Step: [CLI] tables are replaced”. This is at 99%.
 * If I reload the page, it open a window where I can reset my login information.
   But there is nothing of my website. No pages, no themes, nothing.
 * Can you help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-doesnt-complete-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [jesi707](https://wordpress.org/support/users/jesi707/)
 * (@jesi707)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/backup-doesnt-complete-3/#post-17331511)
 * My debug code: BMI-HEPz11i9-12377
    -  This reply was modified 2 years, 5 months ago by [jesi707](https://wordpress.org/support/users/jesi707/).
 *  Thread Starter [jesi707](https://wordpress.org/support/users/jesi707/)
 * (@jesi707)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/backup-doesnt-complete-3/#post-17334541)
 * I solved my problem. My solution was to check the database prefix at “wp-config.
   php”. There was a wrong prefix. After I checked this, it worked.
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/backup-doesnt-complete-3/#post-17335251)
 * Hello [@jesi707](https://wordpress.org/support/users/jesi707/) ,
 * Happy to hear that you have resolved the issue, and that it all worked out well
   in the end. Feel free to open a new ticket if you encounter any other issue with
   the plugin.
 * Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘backup doesnt complete’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
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 * 3 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/backup-doesnt-complete-3/#post-17335251)
 * Status: resolved