Title: Backup Error
Last modified: May 4, 2017

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# Backup Error

 *  Resolved [Lab41](https://wordpress.org/support/users/lab41/)
 * (@lab41)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/backup-error-21/)
 * I’ve read the docs about the errors ‘Job “Database Backup (Weekly)” has started,
   but not responded for 10 seconds. Please check information.’ but it doesn’t help
   me solve it.
 * This is the info I have when I check info. It shows as ‘ok’. What can I do to
   fix this? I’m using manual database backup when it’s causing the error.
 * Setting Value
    Setting Value WordPress version 4.7.4 BackWPup version 3.3.7 Get
   pro. PHP version 5.6.30 (64bit) MySQL version 10.0.29-MariaDB-cll-lve cURL version
   7.36.0 cURL SSL version OpenSSL/1.0.1e WP-Cron url: [https://drivingschoolnearme.co.za/wp-cron.php](https://drivingschoolnearme.co.za/wp-cron.php)
   Server self connect: Response Test O.K. Temp folder: /home/dvsnm/public_html/
   wp-content/uploads/backwpup-9b5475-temp/ Log folder: /home/dvsnm/public_html/
   wp-content/uploads/mainwp/ Server Apache Operating System Linux PHP SAPI litespeed
   Current PHP user dvsnm Maximum execution time 300 seconds Alternative WP Cron
   Off Disabled WP Cron On CHMOD Dir 493 Server Time 15:10 Blog Time 17:10 Blog 
   Timezone Africa/Johannesburg Blog Time offset 2 hours Blog language en-GB MySQL
   Client encoding utf8 Blog charset UTF-8 PHP Memory limit -1 WP memory limit 512M
   WP maximum memory limit -1 Memory in use 25.00 MB Loaded PHP Extensions: Core,
   PDFlib, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend
   Guard Loader, Zend OPcache, apc, apcu, bcmath, bz2, calendar, ctype, curl, date,
   dba, dom, enchant, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash,
   iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring,
   mcrypt, memcache, mhash, mysql, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, 
   pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session,
   shmop, snmp, soap, sockets, sqlite3, standard, suhosin, sysvmsg, sysvsem, sysvshm,
   tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

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 *  Thread Starter [Lab41](https://wordpress.org/support/users/lab41/)
 * (@lab41)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/backup-error-21/page/2/#post-9108848)
 * [@cocreation](https://wordpress.org/support/users/cocreation/) – done.
    [https://wordpress.org/support/topic/fantastic-support-114/](https://wordpress.org/support/topic/fantastic-support-114/)
 *  Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * (@cocreation)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/backup-error-21/page/2/#post-9108934)
 * Thanks! Your review is greatly appreciated!

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2

The topic ‘Backup Error’ is closed to new replies.

 * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141)
 * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/)
 * [Support Threads](https://wordpress.org/support/plugin/backwpup/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/)
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 * 17 replies
 * 2 participants
 * Last reply from: [Brandon Olivares](https://wordpress.org/support/users/cocreation/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/backup-error-21/page/2/#post-9108934)
 * Status: resolved