Title: backup error Last modified: April 9, 2019 --- # backup error * Resolved [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/) * It looks like I am one of the victims of the backup failure too. The last time UDP was able to backup was in mid February. I tried to restart it manually a few times, I got the same error. Thanks in advance! * Here is the log files last part: * > 5405.356 (12) Opened log file at time: Tue, 09 Apr 2019 09:14:50 +0000 on [http://bilalkermanlab.com](http://bilalkermanlab.com) > > 5405.358 (12) UpdraftPlus WordPress backup plugin ([https://updraftplus.com](https://updraftplus.com)): > 1.16.11 WP: 5.1.1 PHP: 7.1.18 (litespeed, Linux n3plcpnl0080.prod.ams3.secureserver. > net 2.6.32-896.16.1.lve1.4.54.el6.x86_64 #1 SMP Wed May 2 07:43:19 EDT 2018 > x86_64) MySQL: 5.6.39-cll-lve WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: > 900 memory_limit: 256M (used: 34.1M | 36M) multisite: N openssl: OpenSSL 1.0.2k- > fips 26 Jan 2017 mcrypt: Y LANG: ZipArchive::addFile: N 5405.615 (12) Free > space on disk containing Updraft’s temporary directory: 1555184.9 MB 5405.617( > 12) [Updraftplus] The backup is being aborted for a repeated failure to progress. > 5405.618 (12) An error condition has occurred for the first time during this > job 5405.619 (12) No email will/can be sent – the user has not configured an > email address. 5405.620 (12) The backup attempt has finished, apparently unsuccessfully * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-error-26%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * [mlapointe64](https://wordpress.org/support/users/mlapointe64/) * (@mlapointe64) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11407699) * I just updated UpdraftPlus and it’s now working. Try it 🙂 * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11407772) * Thanks! I did try after the update and the error log, which I partially pasted, was from that failed attempt. * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11410998) * [@bkerman](https://wordpress.org/support/users/bkerman/) * To help us work out the cause of your problem, can you please send us a copy of the complete back log? You can find this log in the ‘wp-content/updraft’ directory of your site via FTP. You can send the log file as an attachment or copy the contents into an online tool (such as [http://pastebin.com/](http://pastebin.com/)) * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11411104) * Thanks for your attention. Here is the link for the log file: * [https://drive.google.com/file/d/1dihJ0vQAF63KN37L8ULrGC22XAffMya9/view?usp=sharing](https://drive.google.com/file/d/1dihJ0vQAF63KN37L8ULrGC22XAffMya9/view?usp=sharing) * Note that I tried the backup with 2 different google drive accounts. * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11411534) * [@bkerman](https://wordpress.org/support/users/bkerman/) * Binary zip: error 9 – the user aborted zip prematurely with control-C (or similar) * So, someone killed the zip process – either manually, or perhaps there is something automated on your server that does that. * If you’re not sure how to prevent that, then switch to a different zip engine by adding this to your wp-config.php: define(‘UPDRAFTPLUS_NO_BINZIP’, true); * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11415398) * _[ One thousand, one hundred and forty seven lines of log deleted ]_ - This reply was modified 7 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). - This reply was modified 7 years, 2 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11416224) * [@bkerman](https://wordpress.org/support/users/bkerman/) Don’t post log data in these forums. It does not work past 10 lines. Use another service such as [https://pastebin.com/](https://pastebin.com/) and share the link to that paste instead. * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 2 months ago](https://wordpress.org/support/topic/backup-error-26/#post-11416670) * It still doesn’t work. I tried it twice. The log is: * [https://drive.google.com/open?id=1KSSFrS2V4Am3mG89_Uu5mFMPLbNvsrVd](https://drive.google.com/open?id=1KSSFrS2V4Am3mG89_Uu5mFMPLbNvsrVd) * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11423957) * [@bkerman](https://wordpress.org/support/users/bkerman/) * Thank you for sharing the logs. * Can you please check if you have space available on your server, If possible try to delete the old backups. * Re-run the backup process and check if it works. * Thanks, Harshad * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11424711) * I have space on the host server and where it’s being backed up. Moreover, I switched my google drive accounts to make sure and nothing changed. * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11436932) * Another update but still fails to back up. I think it’s time to move on from this software. * Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/) * (@davidanderson) * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11447793) * Hi, * The log says: * > Zip engine: ZipArchive (a.k.a. php-zip) is not available or is disabled (will > use PclZip (much slower) if needed) * You should ask your web hosting company how to enable php-zip – it’s normally a few clicks in the control panel somewhere. PclZip is, as the log message says,* much* slower. * David * Thread Starter [bkerman](https://wordpress.org/support/users/bkerman/) * (@bkerman) * [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11453928) * Thank you. That actually worked. I guess it was turned off at some point during updates or it somehow worked even though it was slow. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘backup error’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) ## Tags * [failure](https://wordpress.org/support/topic-tag/failure/) * 13 replies * 5 participants * Last reply from: [bkerman](https://wordpress.org/support/users/bkerman/) * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/backup-error-26/#post-11453928) * Status: resolved