Title: Backup error
Last modified: October 5, 2022

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# Backup error

 *  Resolved [ekaponline](https://wordpress.org/support/users/ekaponline/)
 * (@ekaponline)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/backup-error-77/)
 * Hi,
    I am experience error, so backup always cant be finished. my debug error
   code are BMI-Qj3YKq1p-78994

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/backup-error-77/#post-16087866)
 * Hi [@ekaponline](https://wordpress.org/support/users/ekaponline/)
 * My apologies for the delayed reply.
 * Your debug code, tells me that the backup was cancelled by LiteSpeed Web Server.
   
   It was most likely caused by KeepAliveTimeout directive in LiteSpeed configuration.
 * We have alternate backup method, that can bypass this limitation.
    Simply, follow
   below steps, there are also other things you can improve.
 * Please open first section of the plugin named: “What will be backed up?”
    Find
   subsection named: “Exclude by folder / file name (case-sensitive)” Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
   2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa) 3.
   Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31) 
   4. Save “Other options” section 5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
    Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-error-77/#post-16111103)
 * As we didn’t hear any reply in last days.
    I can assume that you resolved the
   issue.
 * Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup error’ is closed to new replies.

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## Tags

 * [migration](https://wordpress.org/support/topic-tag/migration/)

 * 2 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/backup-error-77/#post-16111103)
 * Status: resolved