Title: Backup error
Last modified: August 15, 2023

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# Backup error

 *  Resolved [crinos](https://wordpress.org/support/users/crinos/)
 * (@crinos)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-error-84/)
 * Hi! I installed your Backup Migration Plugin to take my backup and restore it
   but it went wrong. Here is my debug code: BMI-6WSsJ1hK-89675
 * Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-error-84/#post-16976467)
 * Hello [@crinos](https://wordpress.org/support/users/crinos/) ,
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
    6. Increase the website’s Max execution time (in seconds): from 30 to 300
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-error-84/#post-16988632)
 * Hey [@crinos](https://wordpress.org/support/users/crinos/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Backup error’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
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 * 2 replies
 * 2 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/backup-error-84/#post-16988632)
 * Status: resolved