Title: Backup error message
Last modified: June 9, 2017

---

# Backup error message

 *  [wallyvianna](https://wordpress.org/support/users/wallyvianna/)
 * (@wallyvianna)
 * [9 years ago](https://wordpress.org/support/topic/backup-error-message/)
 * During a backup I saw this message:
    {“readyState”:0,”responseText”:””,”responseJSON”:
   null,”status”:0,”statusText”:”error”} what it means? The backup do not finished.
   Thanks for any help,

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [9 years ago](https://wordpress.org/support/topic/backup-error-message/#post-9211645)
 * Could you attach a screenshot or specify during which step did you get this message,
   at the database backup level, files scanning or file archiving?
 * Usually that means a timeout, and you can overcome that by adjusting some of 
   the parameters from the XCloner Config->System tab
 *  [deepus7581](https://wordpress.org/support/users/deepus7581/)
 * (@deepus7581)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9346822)
 * i am getting the same error message during “file archiving” is there any specific
   settings ,i have already tried to adjust parameters from the XCLoner Config->
   System tab.⌊error⌉
 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9348535)
 * Please check the XCloner logger from it’s Dashboard, do you get any error messages
   there? Could you please post a screenshot from the logger or attached it’s sanitised
   text here to see at what step the process breaks?
 *  [deepus7581](https://wordpress.org/support/users/deepus7581/)
 * (@deepus7581)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9349877)
 * ![Debugger](https://i0.wp.com/image.prntscr.com/image/KIKfgu-1QImnl5q0wD9scA.
   png?ssl=1)
 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9349926)
 * Ok, so you should try setting the “Backup Compression Level” option to zero and
   the “Files To Process Per Request” to a lower value like 25 for now
 * Let us know if you still have issues…
 *  [deepus7581](https://wordpress.org/support/users/deepus7581/)
 * (@deepus7581)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9350372)
 * still getting the error , first i changed “Files To Process Per Request” to 20
   then changed to 1.
    ⌊debugger⌉
 *  [XCloner](https://wordpress.org/support/users/xcloner/)
 * (@xcloner)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9350680)
 * It could be a limit from your server, so try checking with your hosting support
   on that, do you have any large files that might be timing out? If you click the
   retry backup process, does it continue?
 *  [deepus7581](https://wordpress.org/support/users/deepus7581/)
 * (@deepus7581)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9350872)
 * It’s not resuming when i retry process.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Backup error message’ is closed to new replies.

 * ![](https://ps.w.org/xcloner-backup-and-restore/assets/icon-256x256.png?rev=2766426)
 * [Backup, Restore and Migrate your sites with XCloner](https://wordpress.org/plugins/xcloner-backup-and-restore/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/xcloner-backup-and-restore/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/xcloner-backup-and-restore/)
 * [Active Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/xcloner-backup-and-restore/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/xcloner-backup-and-restore/reviews/)

## Tags

 * [message](https://wordpress.org/support/topic-tag/message/)

 * 8 replies
 * 3 participants
 * Last reply from: [deepus7581](https://wordpress.org/support/users/deepus7581/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/backup-error-message/#post-9350872)
 * Status: not resolved