Title: Backup Error – Processing
Last modified: August 22, 2016

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# Backup Error – Processing

 *  Resolved [pw1859](https://wordpress.org/support/users/pw1859/)
 * (@pw1859)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/)
 * I am trying to us WP Backitup for the first time before upgrading to WP 4.0. 
   I haven’t purchased a plan yet, as I was trying to make sure it was working for
   me before investing. When I activate the back up, the process stalls here:
 *  Status
 *  Preparing for backup…Done
    Backing-up database…Done Creating backup information
   file…Done Backing up plugins, themes, and uploads… Zipping backup directory… 
   Cleaning up…
 * With the following error message:
 * An unexpected error has occurred: processing
 * [https://wordpress.org/plugins/wp-backitup/](https://wordpress.org/plugins/wp-backitup/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * (@cssimmon)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/#post-5305122)
 * pw1859,
    Sorry you are having some issues with your backup. Please open up a 
   support ticket at [https://www.wpbackitup.com/support](https://www.wpbackitup.com/support).
   I will need to ask a few questions about your setup.
 * Thanks
    Chris
 *  Thread Starter [pw1859](https://wordpress.org/support/users/pw1859/)
 * (@pw1859)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/#post-5305142)
 * OK, done!
 *  [forrest_moul](https://wordpress.org/support/users/forrest_moul/)
 * (@forrest_moul)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/#post-5305335)
 * ^ ditto.
 *  Plugin Author [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * (@cssimmon)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/#post-5305349)
 * forrest_moul,
    Please open up a support ticket at [https://www.wpbackitup.com/support](https://www.wpbackitup.com/support)
   if you haven’t already. I will need to ask a few questions about your setup.
 * Thanks
    Chris

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Backup Error – Processing’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Chris Simmons](https://wordpress.org/support/users/cssimmon/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/backup-error-processing/#post-5305349)
 * Status: resolved