Title: Backup errors, not complete Last modified: December 20, 2019 --- # Backup errors, not complete * Resolved [passionspoon](https://wordpress.org/support/users/passionspoon/) * (@passionspoon) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/) * Hi, I noticed that the backup is getting really slow….yesterday it took more than 10 hours….with errors and not completed at the end. Since I am not an pc expert please help me….I don’t know what the problem is. Thank you. * [Large code excerpt removed by moderator per [forum rules](https://wordpress.org/support/forum-user-guide/faq/#how-do-i-post-code-examples). Please use [Pastebin](http://pastebin.com) or a [Gist](https://gist.github.com) for all large code excerpts, they work better anyway.] - This topic was modified 6 years, 5 months ago by [James Huff](https://wordpress.org/support/users/macmanx/). - This topic was modified 6 years, 5 months ago by [James Huff](https://wordpress.org/support/users/macmanx/). Reason: large code excerpt removed * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-errors-not-complete%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12257365) * [@passionspoon](https://wordpress.org/support/users/passionspoon/) * To help us work out the cause of your problem, can you please send us a copy of the backup log? This log can be found in the Existing Backups tab of the UpdraftPlus dashboard. If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager. * Please use [http://pastebin.com/](http://pastebin.com/) to share the logs * Best Wishes, Harshad * Thread Starter [passionspoon](https://wordpress.org/support/users/passionspoon/) * (@passionspoon) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12257433) * hi, how do I do that….I copy-pasted the text, but there is no submit button…. only make a new paste * Thread Starter [passionspoon](https://wordpress.org/support/users/passionspoon/) * (@passionspoon) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12257473) * No idea what I did…..but I tried with dropbox….hope is the right thing and that you can see it * [passionspoon backup log](https://www.dropbox.com/preview/log.d1cce1e3c051.txt?role=personal) * Thread Starter [passionspoon](https://wordpress.org/support/users/passionspoon/) * (@passionspoon) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12257604) * with pastebin I needed to cut in half * [first half](https://pastebin.com/BjYZ4eEf) * [second half](https://pastebin.com/6K3tjz7D) - This reply was modified 6 years, 5 months ago by [passionspoon](https://wordpress.org/support/users/passionspoon/). * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12257999) * [@passionspoon](https://wordpress.org/support/users/passionspoon/) * Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files. * To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process. * If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt. * Kind Regards, Harshad * [kevinandover](https://wordpress.org/support/users/kevinandover/) * (@kevinandover) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12258660) * HI. I am having issues with Updraft. It is always getting stuck on db backups and never completing. It’s has been happening for 2-3 months now. Can anyone assist me? * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12258870) * Hi [@kevinandover](https://wordpress.org/support/users/kevinandover/), * Please could you send us a copy of the latest full backup log? * This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here. * Regards, Bryle * [kevinandover](https://wordpress.org/support/users/kevinandover/) * (@kevinandover) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12260230) * [https://www.dropbox.com/s/zjyfm9httassb66/log.f22fefef2415.txt?dl=0](https://www.dropbox.com/s/zjyfm9httassb66/log.f22fefef2415.txt?dl=0) * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12263625) * [@kevinandover](https://wordpress.org/support/users/kevinandover/) * Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files. * To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process. * If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt. * Kind Regards, Harshad * [positivvalor](https://wordpress.org/support/users/positivvalor/) * (@positivvalor) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12264275) * Bonjour, * Updraft plus ne me fait plus de mise à jour complète non plus. J’ai modifié mon adresse mail d’administrateur, j’ai coché fractionner à 25 Mo dans les paramètres avancés. Rien ne change aucune sauvegarde complète. Que dois-je faire? * [https://drive.google.com/open?id=19lRQhVqM7nUHPI8Zx0l9Ky8hmNxH2LMG](https://drive.google.com/open?id=19lRQhVqM7nUHPI8Zx0l9Ky8hmNxH2LMG) * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12266668) * [@positivvalor](https://wordpress.org/support/users/positivvalor/) * Could you send me a copy of your server’s PHP Error log? You can find this log through your web hosting control panel (typically cPanel). If you are unsure where to find the PHP Error log, you can ask your hosts to provide it. * Best Wishes, Harshad * [Brian](https://wordpress.org/support/users/88supernova88/) * (@88supernova88) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12277182) * Hi I created 2 new wordpress sites, updraft backup fails on both (only using local for backups). I have other wordpress sites that have successful updraft backups. I have made changes to wp-congig as per forum, even copied the php.ini over from the working sites (ther new sites do not have a php.ini ….. No joy. I did get a warning about not enough visitors to the site so I have even tried using uptime robot on a 5 minute check … Still no joy, see below message from UpDraft: “Sun, December 29, 2019 13:23 Warning: Your website is visited infrequently and UpdraftPlus is not getting the resources it hoped for; please read this page:” * Here is the link for the log file from one of the sites (lets do one at a time, may be similar problems): [https://pastebin.com/zWTNQUuu](https://pastebin.com/zWTNQUuu) * Thank you for your assistance. * Regards, Brian * [positivvalor](https://wordpress.org/support/users/positivvalor/) * (@positivvalor) * [6 years, 5 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12281848) * [@bornforphp](https://wordpress.org/support/users/bornforphp/) * Voilà ce que j’ai pu trouver. J’espère que ça vous aide. Je n’ai plus aucune sauvegarde depuis le 23 décembre. * [https://we.tl/t-Xjo1tgcjC8](https://we.tl/t-Xjo1tgcjC8) lien weetransfert pour télécharger le fichier access.log.current * Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/) * (@bcrodua) * [6 years, 4 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12328806) * Hi, * Apologies for the late reply. * Are you still having the same issue up to now? * Regards, Bryle * [Brian](https://wordpress.org/support/users/88supernova88/) * (@88supernova88) * [6 years, 4 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12330890) * Hi, Thanks for the reply. I gave up and removed that plugin a few weeks ago. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Backup errors, not complete’ is closed to new replies. * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200) * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/) * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq) * [Support Threads](https://wordpress.org/support/plugin/updraftplus/) * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/) ## Tags * [errors](https://wordpress.org/support/topic-tag/errors/) * [UpdraftPlus Backup](https://wordpress.org/support/topic-tag/updraftplus-backup/) * 15 replies * 6 participants * Last reply from: [Brian](https://wordpress.org/support/users/88supernova88/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/backup-errors-not-complete/#post-12330890) * Status: resolved