Backup fail wothout REASON | ww.wp.xz.cn

Resolved guronus
(@guronus)

5 years, 3 months ago

Its not bad idea to give some REASON of errors.
I tryed to do backup for several time but all was with errors.
Actually it was not enough of space on the server/
But I SPEND A LOT OF TIME to understand it!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Support Backup Guard
(@backup-guard)

5 years, 3 months ago

Dear @guronus ,

Thank you for reporting about your issues.

Please, send the backup log for us to troubleshoot the issue.
You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Looking forward to receiving the log file.

Support Backup Guard
(@backup-guard)

5 years, 3 months ago

Dear @guronus ,
Hope you’re fine.

We haven’t received the log file yet.

If you’re still facing an issue, please, send it.

Thread Starter guronus
(@guronus)

5 years, 3 months ago

Sure its still an issue ))
It just an offer to you. To improve the usability.
The simple reason of error like: Not enough space – it will be great/

I delete the log og this error.

Support Backup Guard
(@backup-guard)

5 years, 3 months ago

Thank you for the suggestion.

We are continuously working on improvements of our plugin.

In any case, is it true that the error you had was because of the space? And did increasing it help?

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
2 participants
Last reply from: Support Backup Guard
Last activity: 5 years, 3 months ago
Status: resolved