Title: Backup Failed – Debug Code Provided
Last modified: February 17, 2024

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# Backup Failed – Debug Code Provided

 *  Resolved [wdamanager](https://wordpress.org/support/users/wdamanager/)
 * (@wdamanager)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/)
 * Hello,
 * I’ve encountered an issue with the backup process. Following the instructions,
   I’ve shared the debug information and was provided with a debug code.
 * Here is my debug code: BMI-Hgcvckoh-23192
 * Could you please assist me in resolving this issue? If there is any additional
   information you require to diagnose or address the problem, please let me know.
 * Thank you for your assistance.
 * Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/#post-17435733)
 * Hello [@wdamanager](https://wordpress.org/support/users/wdamanager/) ,
 * Please make sure you don’t prevent PHP execution in wp-content/plugins directory,
   like in this example for /media: [https://stackoverflow.com/a/71939506](https://stackoverflow.com/a/71939506)
   
   That will prevent our plugin from running an alternate backup method.
 * In the method that our plugin selected for you, there is a need to keep the computer
   running and be on the page while it’s ongoing to keep the process (as the browser
   is used as middleware).
   The last thing that could cause such an issue is browser
   extensions or security plugins but I couldn’t find any security plugin on your
   site, maybe you had it installed previously and it kept their files after removal.
 * In terms of browser extensions adblockers, resource limiters, and RAM control
   plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave
   browser, it may just not work out of the box.
 * Let me know if that resolves your issue 🙂
   Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/#post-17443225)
 * Hi [@wdamanager](https://wordpress.org/support/users/wdamanager/)
 * Your process failed due to low execution time which is currently set to 30 seconds
   on your website.
 * To resolve the issue please increase max_execution_time to at least 300 seconds
   for the size of your site, that should resolve your issue.
 * Let me know if that helps 🙂
   Thank you!
 *  Thread Starter [wdamanager](https://wordpress.org/support/users/wdamanager/)
 * (@wdamanager)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/#post-17444059)
 * It worked, thank you! Solved with the change to 300.
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/#post-17451095)
 * Wonderful, thank you for confirmation! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/backup-failed-debug-code-provided/#post-17451095)
 * Status: resolved