Title: backup folder path doesn't exist Last modified: August 22, 2016 --- # backup folder path doesn't exist * Resolved [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/) * There are two notable errors when I activated WP-DPManager: * 1. The error message in wp control panel says: “Your backup folder is NOT writable * To correct this issue, make the folder /mnt/w0403/d43/s11/b02413a3/www/wp-content/ backup-db writable.” * The path ” /mnt/w0403/d43/s11/b02413a3/” doesn’t exist on my site. * 2. The error message in WP-DBmanager says: ?Checking Backup Folder (/mnt/w0403/ d43/s11/b02413a3/www/wp-content/backup-db) … Backup folder does NOT exist. Please create ‘backup-db’ folder in ‘/home6/mysite/public_html/wp-content’ folder and CHMOD it to ‘777’ or change the location of the backup folder under DB Option. Backup folder is NOT writable. Please CHMOD it to ‘777’.” * This folder DOES exist, and it has 777 permissions. Any idea what is happening and what I can do about it? Any help is appreciated. * [https://wordpress.org/plugins/wp-dbmanager/](https://wordpress.org/plugins/wp-dbmanager/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301032) * Contact your host, it looks like /mnt/ is a mount point and PHP might not be able to write to it. * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301174) * Lester, could you please elaborate on what that means? I tried opening a ticket with bluehost support, but they just tell me its a plugin issue and then they tell me what the path should be. I knew what the path should be before I contacted them. I need to come at them with a more detailed description of the problem to get past the first level of tech support gate-keepers. * What exactly is a mount point, and how might a host like bluehost deal with that? * Thanks. * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301175) * I would recommend reading the 1st question of the FAQ [https://wordpress.org/plugins/wp-dbmanager/faq/](https://wordpress.org/plugins/wp-dbmanager/faq/) and see whether it will work. * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301176) * Thanks. * I had read that before my first post, but I don’t understand what you mean by“ run it in SSH.” * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301177) * [https://my.bluehost.com/cgi/help/180](https://my.bluehost.com/cgi/help/180). * My plugin is such a hassle to setup because it uses mysql own application mysqldump to back it up. If it is too much to setup, I would recommend using [https://wordpress.org/plugins/wp-db-backup/](https://wordpress.org/plugins/wp-db-backup/) which uses PHP to generate the sql file. * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301193) * I’m willing to try setting it up, but I don’t understand all of your directions. * In the FAQ, what do you mean by: * **7. It should print some debugging statements Copy that line than run it in SSH * I know how to use SSH Secure File Transfer for ftp, and SSH Secure Shell Client for basic Unix commands. But I don’t understand what you mean by “run it in SSH.” * Can you be more specific? * Thank you. * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301194) * > Find check_backup_files(); on line 243 > Add below it echo $command; * Check backup starts on line 325 in my file. * Where exactly _below_ does **echo $command;** go? * 325 ## Function: Make Sure Maximum Number Of Database Backup Files Does Not Exceed function check_backup_files() { here:**echo $command;** $backup_options = get_option(‘ dbmanager_options’); $database_files = array(); if(!is_emtpy_folder($backup_options[‘ path’])) { if ($handle = opendir($backup_options[‘path’])) { while (false !==( $file = readdir($handle))) { if ($file != ‘.’ && $file != ‘..’ && (file_ext($ file) == ‘sql’ || file_ext($file) == ‘gz’)) { $database_files[] = $file; } } closedir($handle); sort($database_files); } } if(sizeof($database_files) >= $ backup_options[‘max_backup’]) { @unlink($backup_options[‘path’].’/’.$database_files[ 0]); } } * **or here? echo $command;** * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301195) * The SSH = SSH Secure Shell Client is the one I am referring to. The other is called SFTP When you mean SSH Secure File Transfer for ftp. * Search for “check_backup_files();” not “function check_backup_files()”. * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301196) * Oh, I see. Line 213. * Like this?: * ### Executes OS-Dependent mysqldump Command (By: Vlad Sharanhovich) function execute_backup($command) { $backup_options = get_option(‘dbmanager_options’); check_backup_files(); echo $command; if(substr(PHP_OS, 0, 3) == ‘WIN’){ $writable_dir = $backup_options[‘path’]; $tmpnam = $writable_dir.’/wp-dbmanager. bat’; $fp = fopen($tmpnam, ‘w’); fwrite($fp, $command); fclose($fp); system($ tmpnam.’ > NUL’, $error); unlink($tmpnam); } else { passthru($command, $error);} return $error; } * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301197) * When I clicked backup, I get this message at the top of the page: * /usr/bin/mysqldump –force –host=”localhost” –user=”*******_user” –password=”******”– default-character-set=”utf8″ –add-drop-table –skip-lock-tables meteorli_wpdb > /home6/*******/wp-content/backup-db/1411557391_-_*******_wpdb.sql * Is that the debugging statement? * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301211) * Correct, runt his in SSH = SSH Secure Shell Client * Thread Starter [two beers](https://wordpress.org/support/users/two-beers/) * (@two-beers) * [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301215) * Thanks. It took awhile, but host support finally was able to help me resolve this, and now there are no errors. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘backup folder path doesn't exist’ is closed to new replies. * ![](https://ps.w.org/wp-dbmanager/assets/icon.svg?rev=977538) * [WP-DBManager](https://wordpress.org/plugins/wp-dbmanager/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-dbmanager/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-dbmanager/) * [Active Topics](https://wordpress.org/support/plugin/wp-dbmanager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-dbmanager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-dbmanager/reviews/) * 12 replies * 2 participants * Last reply from: [two beers](https://wordpress.org/support/users/two-beers/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/backup-folder-path-doesnt-exist/#post-5301215) * Status: resolved