backup has been stuck at 45% for several hour

  • Resolved dukestormer1

    (@dukestormer1)


    6 months, 4 weeks ago

    Hello Jetpack Support, my site’s backup has been stuck at 45% for several hours. I already tried disconnecting and reconnecting Jetpack and checked the Action Scheduler queue (no pending or in-progress jobs are listed), so the issue seems to be server-side. Could you please mark the current backup job as failed and clear the queue so a fresh backup can start? Thank you very much for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    6 months, 4 weeks ago

    Hi @dukestormer1

    I can see that the stuck backup eventually failed at 45%, but three successful backups of your site have been take since, so it appears that it was a temporary issue which resolved itself.

    Please keep an eye on things, and let us know if it happens again.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    6 months, 2 weeks ago

    Hi there @dukestormer1,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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