Title: Backup issue Last modified: May 30, 2019 --- # Backup issue * Resolved [gbouquet76](https://wordpress.org/support/users/gbouquet76/) * (@gbouquet76) * [7 years ago](https://wordpress.org/support/topic/backup-issue-3/) * Hello, * I have error messages when I want to make a backup locally on my server. * See screenshot: [https://cl.ly/ead01cfdc98b](https://cl.ly/ead01cfdc98b) * Informations : ” Version WordPress : 5.1.1 Version BackWPup: 3.6.9 Version PHP: 7.2.18 (64bit) Version MySQL: 10.2.24-MariaDB Version cURL: 7.62.0 Version SSL cURL: OpenSSL/1.0.2k URL WP-Cron: [https://grandirautrement.com/wp-cron.php](https://grandirautrement.com/wp-cron.php) Connexion au serveur: Réponse au test positive Document root: /home5/grandirautre/ grandirautrement Dossier temporaire: /home5/grandirautre/grandirautrement/wp- content/uploads/backwpup-21b129-temp/ Dossier des fichiers journaux: /home5/grandirautre/ grandirautrement/wp-content/uploads/backwpup-21b129-logs/ Serveur: Apache Système d’exploitation: Linux PHP SAPI: litespeed Utilisateur PHP actuel: grandirautre Temps maximum d’exécution: 0 secondes Temps maximum d’exécution d’un script de BackWPup: 30 secondes WP Cron alternatif: Off WP Cron désactivé: Off CHMOD Dir: 0755 Heure du serveur: 17:43 Heure du site web: 18:43 Fuseau horaire du site web: Décalage temps avec le site web: 1 heures Langue du site: fr-FR Type d’encodage du client MySql: utf8mb4 Limite mémoire de PHP: 1G Limite mémoire de WP: 256M Limite mémoire maximum de WP: 256M Mémoire utilisée: 70,00 MB Extension PHP chargées:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib ” * Thank you in advance for your help. * cordially Viewing 4 replies - 1 through 4 (of 4 total) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [7 years ago](https://wordpress.org/support/topic/backup-issue-3/#post-11592265) * Hi [@gbouquet76](https://wordpress.org/support/users/gbouquet76/) please to go to BackWPUp -> Settings -> Job tab -> Reduce server load and choose maximum and then try again. Did that help? * Thread Starter [gbouquet76](https://wordpress.org/support/users/gbouquet76/) * (@gbouquet76) * [7 years ago](https://wordpress.org/support/topic/backup-issue-3/#post-11592398) * Hello, * Thank you for your answer, but it still does not work: [https://cl.ly/a7d9660acb70](https://cl.ly/a7d9660acb70) * Version WordPress : 5.1.1 Version BackWPup: 3.6.9 Version PHP: 7.2.18 (64bit) Version MySQL: 10.2.24-MariaDB Version cURL: 7.62.0 Version SSL cURL: OpenSSL/ 1.0.2k URL WP-Cron: [https://grandirautrement.com/wp-cron.php](https://grandirautrement.com/wp-cron.php) Connexion au serveur: Réponse au test positive Document root: /home5/grandirautre/ grandirautrement Dossier temporaire: /home5/grandirautre/grandirautrement/wp- content/uploads/backwpup-21b129-temp/ Dossier des fichiers journaux: /home5/grandirautre/ grandirautrement/wp-content/uploads/backwpup-21b129-logs/ Serveur: Apache Système d’exploitation: Linux PHP SAPI: litespeed Utilisateur PHP actuel: grandirautre Temps maximum d’exécution: 0 secondes Temps maximum d’exécution d’un script de BackWPup: 30 secondes WP Cron alternatif: Off WP Cron désactivé: Off CHMOD Dir: 0755 Heure du serveur: 13:6 Heure du site web: 14:06 Fuseau horaire du site web: Décalage temps avec le site web: 1 heures Langue du site: fr-FR Type d’encodage du client MySql: utf8mb4 Limite mémoire de PHP: 1G Limite mémoire de WP: 256M Limite mémoire maximum de WP: 256M Mémoire utilisée: 70,00 MB Extension PHP chargées:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib * Thanks * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 12 months ago](https://wordpress.org/support/topic/backup-issue-3/#post-11637973) * Hi [@gbouquet76](https://wordpress.org/support/users/gbouquet76/) could you please try the following: – lower BackWPUp max execution time to 20 secs: BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to 20 seconds– Make sure that BackWPUp can write to your **uploads** folder ( permission on uploads folder is 775 or 777: [https://backwpup.com/docs/backwpup-issue-backwpup-directory-cannot-be-created/](https://backwpup.com/docs/backwpup-issue-backwpup-directory-cannot-be-created/))– Is it possible to update the MariaDb? Sorry for my delayed response * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [6 years, 11 months ago](https://wordpress.org/support/topic/backup-issue-3/#post-11733610) * [@gbouquet76](https://wordpress.org/support/users/gbouquet76/) since we haven’t heard back from you, I’m going to mark it as resolved. If you’re still having problems, feel free to let us know ;), * Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating. This would encourage us to develop new free features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/) Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Backup issue’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 4 replies * 2 participants * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/) * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/backup-issue-3/#post-11733610) * Status: resolved