Title: Backup problem
Last modified: October 11, 2022

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# Backup problem

 *  Resolved [totorusso09](https://wordpress.org/support/users/totorusso09/)
 * (@totorusso09)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/backup-problem-20/)
 * Debug code: BMI-Hc1JRySw-95616
    Good day, my backup starts but it fails right
   after scanning files. How can I solve it?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-problem-20%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-20/#post-16111084)
 * Hi [@totorusso09](https://wordpress.org/support/users/totorusso09/)
 * My apologies for delayed reply.
    The issue may be caused to IIS configuration
   but also to file permissions.
 * In the logs I couldn’t see any errors, the process failed due to long execution.
 * Please, install this beta version:
    Download: [https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.2.2.7.zip](https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.2.2.7.zip)
 * Check if it will output the same result for 3 minutes, or if it will go further.
 * Also, let me know what’s the approx. size of your website.
    If that will fail
   try to exclude uploads directory in first section of the plugin.
 * Let me know if any of these pushed the process further 🙂
    Thank you!
 *  Thread Starter [totorusso09](https://wordpress.org/support/users/totorusso09/)
 * (@totorusso09)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-20/#post-16125283)
 * Good day, I installed 1.2.2.7 version but nothing changed. The size is about 
   890MB. I excluded the upload folder with no success. Any other ideas?
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-20/#post-16135044)
 * Hi [@totorusso09](https://wordpress.org/support/users/totorusso09/)
 * No ideas for now, could you please send me screenshot of this section like so:
   
   URL: [https://prnt.sc/Em9iKPictirT](https://prnt.sc/Em9iKPictirT)
 * I want to know if everything loads properly.
 * Thank you!
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-20/#post-16154909)
 * As we didn’t hear any reply in last days.
    I can assume that you resolved the
   issue.
 * Feel free to open new topic if I am wrong!
    Thank you 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Backup problem’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [iClyde](https://wordpress.org/support/users/iclyde/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/backup-problem-20/#post-16154909)
 * Status: resolved