Title: Backup problem
Last modified: August 20, 2023

---

# Backup problem

 *  Resolved [maxwallgren](https://wordpress.org/support/users/maxwallgren/)
 * (@maxwallgren)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/)
 * Hi,
 * I have two problems. The first is something I can live with, so this is just 
   to let you know about it, rather than help me with it.
 * When setting up 2FA, I received the code to activate it by email, but when signing
   in after, I did not. Luckily, my WordPress is Easy-wp from Namecheap, so was 
   able to access from there. I am using the “Two Factor Authentication” plugin 
   now, so that works.
 * For the second issue, I would appreciate some help, please. This is mostly about
   making back-ups of WordPress. I tried SiteLock, when I had your Anti-Spam, but
   not yet your Site Security and it got blocked. I got the SiteLock mostly running,
   but decided not to use it anyway. 
 * Installed Site Security and neither Backuply, UpdraftPlus nor BackWPup were able
   to finish back-ups. Backuply worked before installing Site Security. I can make
   manual back-ups from the Easy-wp panel. I can see in logs, that Backuply is being
   blocked by Site Security. Furthermore, I have not found what is blocked with 
   UpdraftPlus and BackWPup. I would like to use Backuply, or if that would not 
   be possible for some reason, then BackWPup to back up to Dropbox. The Easy-wp
   back-up is manual and stored in the WordPress server, taking too much space.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987149)
 * Hello [@maxwallgren](https://wordpress.org/support/users/maxwallgren/).
 * Please specify. You received the 2fa activation code, entered it in the plugin
   settings, and clicked save settings. The next time you log in, the plugin doesn’t
   ask for the 2fa code? Or does it request, but the code does not come to the email?
 * Could you send logs where we can see exactly what our plugin triggers during 
   backup?
 *  Thread Starter [maxwallgren](https://wordpress.org/support/users/maxwallgren/)
 * (@maxwallgren)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987221)
 * Thank you for the swift response. Upon activating the 2FA, a pop-up appears requesting
   the code that I have been sent via email. I paste the code, 2FA is on and everything
   is fine. Until when logging in again and been asked for the code, but I never
   get that email with the new code. Tried this a couple of times, but I am happy
   to use another 2FA.
 * It will take some hours, before I will be able to try out Backuply again. Sorry
   for that, I appreciate your help.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987283)
 * Hello [@maxwallgren](https://wordpress.org/support/users/maxwallgren/)
 * Thank you for this info about 2FA issue. If you decided to resolve it we will
   be here to help you with that.
 * As for Backuply issue, we will wait for your reply. If it is more convenient 
   for you you can open a ticket in our private ticket system and send all the additional
   info there: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Thread Starter [maxwallgren](https://wordpress.org/support/users/maxwallgren/)
 * (@maxwallgren)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987670)
 * I opened the ticket. Thank you.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987842)
 * Let’s continue in the ticket.
   Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Backup problem’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

## Tags

 * [site security](https://wordpress.org/support/topic-tag/site-security/)

 * 5 replies
 * 4 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/backup-problem-22/#post-16987842)
 * Status: resolved