Title: backup problem – UpdraftPlus Premium
Last modified: March 25, 2025

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# backup problem – UpdraftPlus Premium

 *  Resolved [vesna21](https://wordpress.org/support/users/vesna21/)
 * (@vesna21)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backup-problem-updraftplus-premium/)
 * Hi,
 * I did not manage to do a backup of my website hhousing.fr.
 * I bought the UpdraftPlus Premium PersonalUp to 2 sites, €80.40 / year, downloaded
   the file updraftplus.2.25.5.zip, I can see that a plugin UpdraftPlus is now a
   new version, but a back up is still not finished!
 * Mar 25, 2025 16:32
   (Not finished)
 * Could you please let me know why is that?
 * Thank you.
 * Vesna Margetic (margetic2@gmail.com)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbackup-problem-updraftplus-premium%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * (@nrobertsudp)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/backup-problem-updraftplus-premium/#post-18381933)
 * Hi Vesna,
   WordPress rules strictly prohibit us from providing paying customers
   support here.Could you please submit a ticket on [this page](https://teamupdraft.com/support/premium-support-form/)
   and we will be happy to assist you.Best regards,Nick

Viewing 1 replies (of 1 total)

The topic ‘backup problem – UpdraftPlus Premium’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [nrobertsudp](https://wordpress.org/support/users/nrobertsudp/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/backup-problem-updraftplus-premium/#post-18381933)
 * Status: resolved