Title: Backup start time problem Last modified: September 18, 2025 --- # Backup start time problem * Resolved [urka](https://wordpress.org/support/users/urka/) * (@urka) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/) * We have 2 backups with the following settings and problem because they start in the morning not in the night. The time on the server is correct Backup Database… should start at 0 am but did it at 8:45 amBackup Files…should start at 1am but did it at 9:20 pm….ended at 8:48 am with success but started again at 8:50 am and block our system also had an error thanFrom where does the start times coma and why does it start again without a planWe have installed BackWPup 5.2.3 at the momentIs it a problem of the version? Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/) * (@saranshwpm) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18647110) * Hi, * BackWPup follows the time set in your WordPress settings, not the server time. Could you please confirm that your WordPress timezone is set to match your local time? You can check this under **Settings > General > Timezone** and verify from the preview shown there [https://shottr.cc/s/1mQ5/SCR-20250918-tub.png](https://shottr.cc/s/1mQ5/SCR-20250918-tub.png). * Let me know if adjusting this resolves the mismatch. * Best regards, * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18649541) * Our current time zone is Vienna and this is correct. * If we start manually a backup the timestamp is also correct in Backup list. Yesterday we disabled all scheduled backups only the database backup should run at 23:50( 11:50pm)It starts at 4:05 and after 1 minute it stopped with the log entry“Compressing files as a Zip archive. Please wait a moment.”No more log entry and no end of the backup. I stopped it now at 1 pm a day later.If I start it manually it doesn’t need more than 100 seconds and runs well. * Same with the other backups – manually everything is ok. With scheduled time start they start on any time but not on the time we have in the setting and than they stop with an error. But run well when we start manually.Old version worked well. We deleted all legacy backups when we changed to new version. * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18650194) * P.S. We’re also a bit confused that the backup is adding the xxx-pluginlist.xxx. txt file to the backup file list, even though we’re only backing up the core files, excluding all plugins. It seems like something has gone wrong. Can we still create backup jobs using the old settings (which worked perfectly but were unfortunately deleted by us)? * Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/) * (@saranshwpm) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18650735) * Hi [@urka](https://wordpress.org/support/users/urka/), * Can you confirm if the WP Cron is working correctly on your site? * If the test mentioned in this doc fails: [https://backwpup.com/docs/my-backup-jobs-dont-seem-to-run-as-scheduled/](https://backwpup.com/docs/my-backup-jobs-dont-seem-to-run-as-scheduled/), I would suggest reaching out to hosting support to confirm once regarding the WP-Cron. Let me know how it goes. * Thread Starter [urka](https://wordpress.org/support/users/urka/) * (@urka) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18650855) * OK, we will check WP Cron. But yesterday we had another strange behave. Our archive format is .zip and the file backup yesterday was made as a .tar All other backups are .zip as in the setting.Would it be possible that something goes wrong with the change from old version to the new dashboard?We are currently considering whether to uninstall the plugin and start from scratch. What do you think? * Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/) * (@saranshwpm) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18651388) * Hi, * Thank you for your reply. * In the latest version (5.5), you can now set and customize the backup archive format directly in each job’s settings. You can also give each backup job a unique name so it’s easier to track which one might be behaving differently. * If you haven’t reinstalled yet and are okay with resetting the current jobs and backups, I would recommend reinstalling the plugin once. This will clear out any migration-related inconsistencies from the older versions and give you a clean setup moving forward. * Let me know what you find. * Best regards, Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Backup start time problem’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 6 replies * 2 participants * Last reply from: [Saransh](https://wordpress.org/support/users/saranshwpm/) * Last activity: [8 months, 3 weeks ago](https://wordpress.org/support/topic/backup-start-time-problem/#post-18651388) * Status: resolved