Title: Backup stops during process
Last modified: March 15, 2024

---

# Backup stops during process

 *  Resolved [ruxhart](https://wordpress.org/support/users/ruxhart/)
 * (@ruxhart)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/)
 * I can launch the backup process, but it always stops after extracting the files,
   when trying to restore them. Since the process just stops I don’t have an error
   code (I think). I can’t download the restoration live log either.
   All I have 
   is a series of screen captures with the process’ output up to its freezing: [https://pic.infini.fr/q00zHUFd/gst1b89d.png](https://pic.infini.fr/q00zHUFd/gst1b89d.png)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17503050)
 * Hello [@ruxhart](https://wordpress.org/support/users/ruxhart/) ,
 * Please navigate to the plugin section Troubleshooting > Check advanced options
   and click on the button:
   Share debug info with BackupBliss team
 * And here’s a screenshot that shows where to get it: [https://prnt.sc/lKbjrSAqQudm](https://prnt.sc/lKbjrSAqQudm)
 * Please paste the debug code in your reply.
 * Kind regards
 *  Thread Starter [ruxhart](https://wordpress.org/support/users/ruxhart/)
 * (@ruxhart)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17505093)
 * The thing is, after a failed backup attempt, I can’t access to my WP control 
   panel, I get an internal server error. I close my browser window when I see the
   process has froze and when I go back, this is what I get.
   Is there a way to tell
   the backup process to stop itself “more gracefully” when it stops working for
   some time, as it happens here? So I could then get the debug info
 *  Thread Starter [ruxhart](https://wordpress.org/support/users/ruxhart/)
 * (@ruxhart)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17520235)
 * Here is the debug info I managed to get: BMI-WRd35HYt-78603
 * Mind you, this is after I had to reinstall the website, I’m just trying to see
   if it helps at all.
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17529915)
 * Hi [@ruxhart](https://wordpress.org/support/users/ruxhart/)
 * My apologies for delayed reply.
 * I didn’t notice any issues on your website or errors.
 * Overall I barely have any idea how backup process can do such thing to your website,
   I don’t recall any similar cases, backup process does not write any files that
   are unrelated to our plugin and these related to our plugin are not included 
   during site request.
 * Could you please try on empty site on the same server with latest version 1.4.5?
 * If it fail, please enable WP_DEBUG and WP_DEBUG_DISPLAY in your wp-config.php
   which will show you which file and why the error happens, if you copy its contents
   it will be enough for me to understand the issue.
 * The only thing I can imagine is running out of space during the backup when your
   hosting provider fakes the amount of free space and our plugin can’t write the
   config file which causes the issue, but it has been resolved in v1.4.5 and our
   plugin can self-repair that.
 * Let me know how it went 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17541883)
 * Hello [@ruxhart](https://wordpress.org/support/users/ruxhart/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support thread. If you face any new issues, please feel free 
   to open a new thread.
 * Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Backup stops during process’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/backup-stops-during-process/#post-17541883)
 * Status: resolved