Title: BackupFailed
Last modified: June 15, 2023

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# BackupFailed

 *  Resolved [parseen](https://wordpress.org/support/users/parseen/)
 * (@parseen)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backupfailed/)
 * BMI-d1Pg5Pxu-68975

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [parseen](https://wordpress.org/support/users/parseen/)
 * (@parseen)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backupfailed/#post-16821485)
 * Subject: Urgent: Backup Failed
 * Dear IT Support,
 * I am writing to inform you that my backup failed this morning. I received an 
   error message : BMI-d1Pg5Pxu-68975 and BMI-QjCiHNNM-71069
 * This is a serious issue as I have important files and data that need to be backed
   up regularly. I request your immediate assistance in resolving this problem.
 * Please reply to this email : [parseen@gmail.com](https://wordpress.org/support/topic/backupfailed/parseen@gmail.com?output_format=md)
   as soon as possible with the steps I need to take to fix the backup failure. 
   I appreciate your prompt response and support.
 * Sincerely,
   PAYAM
    -  This reply was modified 2 years, 11 months ago by [parseen](https://wordpress.org/support/users/parseen/).
 *  Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/)
 * (@iclyde)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backupfailed/#post-16832184)
 * Hi [@parseen](https://wordpress.org/support/users/parseen/)
 * Please reset plugin configuration: [https://prnt.sc/Fx16HdqXfc6j](https://prnt.sc/Fx16HdqXfc6j)
 * It seem like something is wrong with your plugin configuration, maybe some configuration
   files were removed by someone.
 * In any case, let me know what’s your hosting provider is, and if our plugin worked
   before on your website.
 * Debug codes provided by you does not show that any backup or migration process
   was initialized.
 * After configuration reset, if the plugin will be manageable, follow steps below:
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/backupfailed/#post-16848318)
 * Hey [@parseen](https://wordpress.org/support/users/parseen/) ,
 * We haven’t heard from you since, so I’ll assume that the issue is resolved and
   will close this support ticket. If you face any new issues, please feel free 
   to open a new ticket.
 * Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘BackupFailed’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [MixHa](https://wordpress.org/support/users/mixha/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/backupfailed/#post-16848318)
 * Status: resolved