Title: BackUpWordPress doesn’t complete
Last modified: June 30, 2017

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# BackUpWordPress doesn’t complete

 *  [rubyslipper](https://wordpress.org/support/users/rubyslipper/)
 * (@rubyslipper)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/)
 * I have two websites that don’t seem to work with BackUpWordPress. I have them
   set to back up both files and database, but they spin endlessly and never create
   a backup. I just changed the settings to database only, and that worked. What
   should I do to fix the issue? Thank you, Erin

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [wwwolf](https://wordpress.org/support/users/wwwolf/)
 * (@wwwolf)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9287250)
 * I’m having this problem on some sites too — sometimes, but not always. Like the
   OP, ‘database’ backups are fine, but ‘complete’ backups don’t complete. When 
   I looked directly in the directory, the new zip file was there, and about the
   right size, so I guessed it had completed, but was not resetting. If I click ‘
   cancel’ in the back-end UI, it deletes both the .backup-xxxxxxxxx-running flag
   file and the backup, so that’s no good. If I go into the directory and only delete
   the flag file, then the spinning in the UI stops, and the new backup does appear
   in the list. I downloaded it – it unzipped fine, so appears to have completed
   OK.
 * So it looks like BUW is creating the backup, but failing to delete its flag file,
   so it doesn’t know it has finished, and it therefore never appears in the list
   in the UI.
 *  [Oded Talmon](https://wordpress.org/support/users/odedta/)
 * (@odedta)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9293410)
 * [@wwwolf](https://wordpress.org/support/users/wwwolf/) Cool thanks, i’ll try 
   that. I have the same problem. This is what that file shows:
 * `{"filename":"MYWEBSITEURL-1487934416-complete-2017-07-05-12-13-29.zip","started":
   1499246009,"status":"Backing up database..."}`
 *  Plugin Contributor [Katrina “Kat” Moody](https://wordpress.org/support/users/katmoody/)
 * (@katmoody)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9349423)
 * I’m sorry I’ve missed this post 🙁
 * This has actually been showing up in a couple other tickets and I’ve been trying
   to see if we can pin down why that file isn’t being deleted.
 * If we can connect with any of you to perhaps do a bit more in-depth troubleshooting
   that would be great. You can reach out to us at [backupwordpress@hmn.md](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/backupwordpress@hmn.md?output_format=md)
   or connect through the support module on your site by clicking to “Enable Support”.
   Just link to this forum topic so I know the history a bit, and then we can work
   on getting some details so we can log in and troubleshoot on this a bit more.
 * Thanks so much and I’m sorry for the frustration!!!
 * Kat
 *  [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/)
 * (@radiantfreedom)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9374491)
 * I’ve been having this problem for one of my client’s sites too.
 * In my case the issue started at the same time the host migrated to new servers
   and few other things on the website also broke at that time too, so I’d originally
   attributed the problem to that. Seems I’m not the only one having this problem.
   For me it started around February. The affected website’s hosted on TMD. The 
   other websites that so far don’t seem to be having this issue are not hosted 
   there.
 * [@wwwolf](https://wordpress.org/support/users/wwwolf/) – Thanks for this workaround,
   I’ll try it out.
    -  This reply was modified 8 years, 10 months ago by [RadiantFreedom](https://wordpress.org/support/users/radiantfreedom/).
 *  [josedgs](https://wordpress.org/support/users/josedgs/)
 * (@josedgs)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9579339)
 * Everything wwwolf said is true and it’s happening to me right now. So frustrating!
   
   Basically you have to manually delete the “running flag” or the wheel will spin
   FOREVER and never submit the backup zip.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘BackUpWordPress doesn’t complete’ is closed to new replies.

 * ![](https://ps.w.org/backupwordpress/assets/icon-256x256.jpg?rev=1105225)
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 * 5 replies
 * 6 participants
 * Last reply from: [josedgs](https://wordpress.org/support/users/josedgs/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/backupwordpress-doesnt-complete/#post-9579339)
 * Status: not resolved