Title: Bad Authentication data
Last modified: September 21, 2022

---

# Bad Authentication data

 *  Resolved [civicsitedesign](https://wordpress.org/support/users/civicsitedesign/)
 * (@civicsitedesign)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/bad-authentication-data-2/)
 * I just downloaded your Feed Them Social app and it isn’t working for me. I cannot
   get the Twitter API Token. When I click the button to get an access token, it
   throws back the error, “Oh No, something’s wrong. Bad Authentication data. You
   may have entered in the Access information incorrectly please re-enter and try
   again.”.
 * I have tried it with 3 different Twitter accounts and it’s failing on all of 
   them. Do you have any suggestions?
 * Thank you for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbad-authentication-data-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/bad-authentication-data-2/#post-16031050)
 * Hi [@civicsitedesign](https://wordpress.org/support/users/civicsitedesign/),
 * Please make sure that you are running the latest free Feed Them Social plugin
   version (currently v3.0.1), as there have many bug fixes and connectivity issues
   resolved, with Twitter in particular. Especially if you are running one of our
   FTS premium plugin extensions, the FTS free plugin is required for any of our
   FTS extensions to function.
    ​ ​If you are running an older version of the FTS
   free plugin, updating and trying to gain a Twitter access token will likely resolve
   the issue. If not, try the steps below.
 * 1) From your WordPress dashboard, go to Plugins and try deactivating the Feed
   Them Social plugin(s).
    ​ ​2) Then reactivate the plugin(s). ​ ​3) Go to Feed
   Them > Twitter Options, and in the Access Token Required box, make sure the field
   is blank. If it is not, clear the field, scroll to the bottom and click the ‘
   Save All Changes’ button. Scroll back up to make sure the field has not repopulated.​​
   4) In another tab, sign into your Twitter account (note: the Twitter account 
   must be public). ​ 5) Back in your WordPress Dashboard, go to Feed Them > Twitter
   Options. Click the white ‘Login and get my Access Tokens’ button, make sure all
   your Twitter parameters are set how you’d like, then (even if you see an error
   message, disregard) scroll down and click the green ‘Save All Changes’ button.​​
   6) Then go to the Feed Them > Settings page to generate your shortcode.
 * If the above steps do not fix the issue, go through the same steps, but instead
   of clicking the white ‘Login and get my Access Token’ button, click the ‘Add 
   your own tokens?’ checkbox to manually enter your API key. To do this, follow
   these instructions: [https://www.slickremix.com/docs/how-to-get-api-keys-and-tokens-for-twitter/](https://www.slickremix.com/docs/how-to-get-api-keys-and-tokens-for-twitter/)
 * Best regards,
    The SlickRemix Team
 *  Thread Starter [civicsitedesign](https://wordpress.org/support/users/civicsitedesign/)
 * (@civicsitedesign)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/bad-authentication-data-2/#post-16031641)
 * Thank you for the quick reply. It’s working now.
 *  Plugin Support [slickchris](https://wordpress.org/support/users/slickchris/)
 * (@slickchris)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/bad-authentication-data-2/#post-16034345)
 * Hi [@civicsitedesign](https://wordpress.org/support/users/civicsitedesign/),
 *  Awesome! We are always happy to help.
 * Best regards,
    The SlickRemix Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Bad Authentication data’ is closed to new replies.

 * ![](https://ps.w.org/feed-them-social/assets/icon-256x256.jpg?rev=998039)
 * [Feed Them Social - Social Media Feeds, Video, and Photo Galleries](https://wordpress.org/plugins/feed-them-social/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/feed-them-social/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/feed-them-social/)
 * [Active Topics](https://wordpress.org/support/plugin/feed-them-social/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/feed-them-social/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/feed-them-social/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [slickchris](https://wordpress.org/support/users/slickchris/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/bad-authentication-data-2/#post-16034345)
 * Status: resolved