Title: Bad software
Last modified: April 26, 2026

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# Bad software

 *  [smoke12](https://wordpress.org/support/users/smoke12/)
 * (@smoke12)
 * [1 month ago](https://wordpress.org/support/topic/bad-software/)
 * Bad software and simply doesn’t work. Customer service is slow to respond with
   no solutions. They also simply do not issue refunds. No, this is not a reliable
   software provider.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Prema Iruthayarajan](https://wordpress.org/support/users/premairuthayarajan/)
 * (@premairuthayarajan)
 * [1 week, 4 days ago](https://wordpress.org/support/topic/bad-software/#post-18909727)
 * Hi [@smoke12](https://wordpress.org/support/users/smoke12/),
 * We’re sorry to hear you had a frustrating experience with our plugin.
 * We take feedback like this seriously, and we’d genuinely like to understand what
   went wrong in your case. We’ve helped many users successfully migrate their stores,
   so it’s concerning to hear the plugin did not work as expected for you.
 * Regarding support, we do our best to respond as quickly as possible, though response
   times can occasionally be longer depending on support volume and timezone differences.
   We also try to investigate each issue thoroughly before suggesting solutions.
 * We also have a standard refund policy for all our WordPress plugins. If your 
   request was not handled correctly, please reply to your existing support ticket
   or contact us again with your details so we can review it properly.
 * We’d be happy to continue assisting you.
    -  This reply was modified 1 week, 4 days ago by [Prema Iruthayarajan](https://wordpress.org/support/users/premairuthayarajan/).

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Prema Iruthayarajan](https://wordpress.org/support/users/premairuthayarajan/)
 * Last activity: [1 week, 4 days ago](https://wordpress.org/support/topic/bad-software/#post-18909727)