Title: Bad support
Last modified: May 20, 2025

---

# Bad support

 *  Resolved [Med](https://wordpress.org/support/users/assakour/)
 * (@assakour)
 * [11 months ago](https://wordpress.org/support/topic/bad-support-134/)
 * Hi,
 * I don’t know what’s going on with your premium support. I reported a problem 
   with the plugin, I get a response after 4 days where they tell me it will be 
   resolved in the next new updates. It’s been 2 months and the problem still hasn’t
   been resolved. I sent again an email to support, I think I’ll get a quick response
   after 4-5 days.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [ahmeddr](https://wordpress.org/support/users/ahmeddr/)
 * (@ahmeddr)
 * [11 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18475214)
 * Hi Mohamed,
 * Thanks for your message.
 * I’ve already replied to your email with a suggested solution.
 * The second fix for the specific warning you mentioned hasn’t been officially 
   released yet. That said, this issue shouldn’t affect the plugin’s functionality.
 * Regarding response times: as mentioned on our support page, we’re currently experiencing
   a higher volume of support requests than usual, which may cause delays. However,
   we do review and respond to every ticket, and we appreciate your patience, understanding,
   and compassion.
 * Since you’re using the paid add-ons, please continue the conversation in the 
   other thread, and I will do my best to help you!
 * Thank you!
   Have a great day!
 * Best regards,
 *  Plugin Support [ahmeddr](https://wordpress.org/support/users/ahmeddr/)
 * (@ahmeddr)
 * [11 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18477393)
 * Hi [@assakour](https://wordpress.org/support/users/assakour/) ,
 * Thank you a lot for your patience!
 * We released a new version today that resolves most of the reported issues, including
   the error you are getting.
 * I know some problems took longer to fix than anyone would’ve liked, and I apologize
   for that. Please note that your experience matters to us, and we want the plugin
   to be something you enjoy using again.
 * If you’re still facing any issues, please feel free to reach out to me again.
 * Thanks again for sticking with us! we’d love to earn back your full trust.
 * Best regards,
 *  Thread Starter [Med](https://wordpress.org/support/users/assakour/)
 * (@assakour)
 * [11 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18479613)
 * Hi,
 * Thanks for the answer and clarification! I understand!
   I updated the plugin, 
   but the issue persists.
 * Thank you,
   Mohamed
 *  [phcgdev](https://wordpress.org/support/users/phcgdev/)
 * (@phcgdev)
 * [9 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18556089)
 * Hi [@ahmeddr](https://wordpress.org/support/users/ahmeddr/) 
   Maybe you can respond
   to our support ticket as well. You really seem to have bad support even for licensed
   customers.
 *  [erdenfahrgast](https://wordpress.org/support/users/erdenfahrgast/)
 * (@erdenfahrgast)
 * [9 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18561358)
 * Super-slow support and no bug fixes to known problems – what a pity.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Bad support’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [erdenfahrgast](https://wordpress.org/support/users/erdenfahrgast/)
 * Last activity: [9 months ago](https://wordpress.org/support/topic/bad-support-134/#post-18561358)
 * Status: resolved