Title: Bad support, multiple bugs
Last modified: March 5, 2017

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# Bad support, multiple bugs

 *  [recons](https://wordpress.org/support/users/recons/)
 * (@recons)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/)
 * The plugin is feature rich, but full of bugs and can’t get support to respond
   to solve them.
 * One example is when doing frontend login it shows as if it is logging me in and“
   wheel is turning” on the button, but I remain on that page for hours like that
   without actual login.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-8875574)
 * Hello!
 * Thank you for your feedback!
    As you wrote Membership by supsystic is feature
   rich and unfortunately, some times, that’s the reason of the bug appear 🙁
 * But I’m really discomfort that support didn’t answer your request. [Contact us](http://supsystic.com/contact-us/)
   one more time or provide ticket ID, so I’ll check it
 * Due that report “when doing frontend login it shows as if it is logging me in
   and “wheel is turning” on the button” – provide URL of the webpage with membership
   login page and I’ll check what’s wrong. Usually there’re conflicts with Membership
   by Supsystic and other plugins or theme styles and scripts.
 * Best regards,
    Kate
 *  Thread Starter [recons](https://wordpress.org/support/users/recons/)
 * (@recons)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-8877749)
 * [@supsysticcom](https://wordpress.org/support/users/supsysticcom/)
 * 1. ticket: Your request (12269) has been received and is being reviewed by our
   support staff.
 * 2. I had to uninstall the plugin for multiple bugs. One more example of a bug
   I wrote to support and never heard about: instead of /profile/username it was
   giving /profileusername permalink to users.
 * Even with uninstall, when I checked the DB it did not remove around 30 tables
   it created when installed. Please advice what is the best way to get rid of them.
   For comparison, before that with lots of other plugins and functionality I had
   around 70 tables in the db.
 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-8878635)
 * Hello!
    In order to delete all tables from database – install and activate Membership
   plugin one more time. Then go to /wp-content/plugins/membership-by-supsystic/
   src/Membership/Installer/Module.php . In this file you need to uncomment such
   row – `$this->uninstall();`. Then refresh any page in WordPress admin area.
 *  Thread Starter [recons](https://wordpress.org/support/users/recons/)
 * (@recons)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-8880300)
 * And you think this is normal way to offer uninstall??
 * Normally, when a plugin knows it is going to mess up with db, it provides simple
   check option “remove everything created by … on uninstall”
 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-8883081)
 * Another “must have” feature we mess up in development 🙁 Now it’s in the road
   map.
    Thank you for all your suggestions.
 * I can offer you all our PRO extensions for testing and free usage as an active
   user. [Email me](https://supsystic.com/contact-us/) if you need them.
 * Best regards,
    Kate
 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [9 years ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-9153941)
 * Hi!
 * We added feature of full uninstall for Membership by Supsystic. Of course it’s
   over two months pass. But it’s better later then never 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Bad support, multiple bugs’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/membership-by-supsystic_ecf7f8.svg)
 * [Membership by Supsystic](https://wordpress.org/plugins/membership-by-supsystic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/membership-by-supsystic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/membership-by-supsystic/)
 * [Active Topics](https://wordpress.org/support/plugin/membership-by-supsystic/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/membership-by-supsystic/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/membership-by-supsystic/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/bad-support-multiple-bugs/#post-9153941)