Title: Bandwidth Last modified: September 13, 2020 --- # Bandwidth * Resolved [Michael](https://wordpress.org/support/users/bazzarello/) * (@bazzarello) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/) * Hello, how are you? * I’m trying to install the “Bandwidth” extension but I’m not getting it, could you help me? * I performed the procedures: 1 – I installed the Matomo plugin ([https://wordpress.org/plugins/matomo/](https://wordpress.org/plugins/matomo/)) 2 – I installed Matomo Marketplace for WordPress 3 – I activated the Bandwidth extension * But when using, the errors are displayed: * – Widget “Visits in real time”: A large code in red appears informing an error. – Diagnostics / Logs: 2 errors Proxy header, 2 errors archive_main and 2 errors archive_erros. * I use the Cloudways server (www.cloudways.com), where I can install several apps( WordPress, Joomla, etc.). I only use WordPress and have more than 10 installations on the same server, does that influence anything? Do I need to change anything in the “Advanced Settings”? Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/) * (@tsteur) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400125) * Hi [@bazzarello](https://wordpress.org/support/users/bazzarello/) sorry about this. Could you check which version of Bandwidth was installed (it should be shown in the plugin section)? A previous version of our marketplace had a bug where it would download a plugin that requires Matomo 4 but currently we’re still in Matomo 3 so the downloaded plugin was not compatible. This is fixed though in the latest version of our marketplace plugin. * Also BTW: Bandwidth currently only works with our [Log Analytics feature]([https://matomo.org/log-analytics/](https://matomo.org/log-analytics/)) see the FAQ in [https://plugins.matomo.org/Bandwidth?wp=1#faq](https://plugins.matomo.org/Bandwidth?wp=1#faq) * It basically only works when replaying logs from the webserver logs but not with standard JavaScript tracking unfortunately. I will adjust the plugin and make this more clear. * Thread Starter [Michael](https://wordpress.org/support/users/bazzarello/) * (@bazzarello) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400233) * Hi [@tsteur](https://wordpress.org/support/users/tsteur/), thanks for the feedback! * I reinstalled everything again and the error message on the panel is gone. This time I also installed the “Log Viewer (Matomo Plugin)” plugin, but I’m not sure if that’s why the error disappeared, because in the “Diagnostics” section there are still 2 errors, see: * # Matomo * * Matomo Plugin Version: 1.3.0 * Config exists and is writable.: Yes (“$ABSPATH/ wp-content/uploads/matomo/config/config.ini.php” ) * JS Tracker exists and is writable.: Yes (“$ABSPATH/wp-content/uploads/matomo/matomo.js” ) * Plugin directories: Yes ([{“pluginsPathAbsolute”:”$ABSPATH\/wp-content\/plugins\/matomo\/plugins”,” webrootDirRelativeToMatomo”:”..\/”},{“pluginsPathAbsolute”:”$ABSPATH\/wp-content\/ plugins”,”webrootDirRelativeToMatomo”:”..\/..\/”}]) * Tmp directory writable: Yes ($ABSPATH/wp-content/cache/matomo) * Matomo Version: 3.14.0 * Matomo Blog idSite: 1 * Matomo Install Version: 1.3.0 (Install date: 2020-09-13 18:13:11) * ## Endpoints * * Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo. js) * Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/ hit/) * Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo. php) * Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/) * ## Crons * * Server time: 2020-09-13 22:41:04 * Blog time: 2020-09-13 19:41:04 (Below dates are shown in blog timezone) * Sync users & sites: Next run: 2020-09-14 18:13: 10 (22 horas 32 min) ( Last started: 2020-09-13 18:14:45 (-1 horas 26 min). Last ended: 2020-09-13 18:14:45 (-1 horas 26 min). Interval: daily) * Archive: Next run: 2020-09-13 20:13:10 (32 min 6s) ( Last started: 2020-09-13 19:25:54 (-15 min 10s). Last ended: 2020-09-13 19:26:08 (-14 min 56s). Interval: hourly) * Update GeoIP DB: Next run: 2020-10-13 18:13:10 (29 dias 22 horas) ( Last started: 2020-09-13 18:14:46 (-1 horas 26 min). Last ended: 2020-09-13 18:14:48 (-1 horas 26 min). Interval: matomo_monthly) * ## Mandatory checks * * Versão de PHP >= : ok * PDO extensão: ok * PDO\MYSQL extensão: ok * MYSQLI extensão: ok * Outras extensões necessárias: ok * Funções necessárias: ok * Configuração de PHP obrigatória (php.ini): ok * Diretórios com permissão de escrita: ok * Diretórios com acesso de escrita para Gestor de tags: ok * ## Optional checks * * Estado do acompanhamento: ok * Limite de memória: ok * Fuso horário: ok * Abrir endereço: ok * PageSpeed desativado: ok * GD > 2.x + Freetype (gráficos): ok * Outras extensões: ok * Outras funções: ok * Sistema de ficheiros: ok * Arquivo cron: ok * Última conclusão do processo de arquivamento: ok * Tamanho máximo do pacote: ok * Geolocalização: ok * Atualização sob HTTPS: ok * Permissões de escrita no JavaScript de acompanhamento (“/matomo.js”): ok * Supports Async Archiving: Yes * Location provider ID: geoip2php * Location provider available: Yes * Location provider working: Yes * Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.) * Warning Proxy header: HTTP_X_FORWARDED_FOR( A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.) * Had visit in last 5 days: Yes * ## Matomo Settings * * Track mode: default * Track codeposition: footer * Track api endpoint: default* Track js endpoint: default * Version history: 1.3.0 * Core version: 3.14.0 * Last tracking settings update: 1600031833 * Last settings update: 1600031833 * Track admin: Yes * Track across: Yes * Track across alias: Yes * ## Logs * * archive_boot: 2020-09-13 19:25:56 (Matomo error: 8: Undefined index: REMOTE_ADDR in $ABSPATH/wp-content/plugins/sprout-invoices-biz/controllers/_Controller.php: 1030 => bootstrap.php:56; bootstrap.php:85; _Controller.php:1030; _Controller. php:508; class-wp-hook.php:285; class-wp-hook.php:311; plugin.php:478; wp-settings. php:546; wp-config.php:76; wp-load.php:37; bootstrap.php:95; console:11;) * archive_boot: 2020-09-13 19:26:00 (Matomo error: 8: Undefined index: REMOTE_ADDR in $ABSPATH/wp-content/plugins/sprout-invoices-biz/controllers/_Controller.php: 1030 => bootstrap.php:56; bootstrap.php:85; _Controller.php:1030; _Controller. php:508; class-wp-hook.php:285; class-wp-hook.php:311; plugin.php:478; wp-settings. php:546; wp-config.php:76; wp-load.php:37; bootstrap.php:95; console:11;) * archive_boot: 2020-09-13 19:26:04 (Matomo error: 8: Undefined index: REMOTE_ADDR in $ABSPATH/ wp-content/plugins/sprout-invoices-biz/controllers/_Controller.php:1030 => bootstrap. php:56; bootstrap.php:85; _Controller.php:1030; _Controller.php:508; class-wp- hook.php:285; class-wp-hook.php:311; plugin.php:478; wp-settings.php:546; wp- config.php:76; wp-load.php:37; bootstrap.php:95; console:11;) * archive_boot: 2020-09-13 19:26:07 (Matomo error: 8: Undefined index: REMOTE_ADDR in $ABSPATH/ wp-content/plugins/sprout-invoices-biz/controllers/_Controller.php:1030 => bootstrap. php:56; bootstrap.php:85; _Controller.php:1030; _Controller.php:508; class-wp- hook.php:285; class-wp-hook.php:311; plugin.php:478; wp-settings.php:546; wp- config.php:76; wp-load.php:37; bootstrap.php:95; console:11;) * # WordPress * * Home URL: $site_url * Site URL: $site_url * WordPress Version: 5.5.1 * Number of blogs: 1 * Multisite Enabled: No * Network Enabled: No * WP_DEBUG: No * WP_DEBUG_DISPLAY: Yes * WP_DEBUG_LOG: No * DISABLE_WP_CRON: – * FORCE_SSL_ADMIN: Yes * WP_CACHE: No * CONCATENATE_SCRIPTS: – * COMPRESS_SCRIPTS: – * COMPRESS_CSS: – * ENFORCE_GZIP:–* WP_LOCAL_DEV: – * DIEONDBERROR: – * WPLANG: * ALTERNATE_WP_CRON: – * WP_CRON_LOCK_TIMEOUT: 60 * WP_DISABLE_FATAL_ERROR_HANDLER: – * Permalink Structure: /%postname%/ * Possibly uses symlink: No * Compatible content directory: Yes * # WordPress Plugins * ## MU Plugins * * Swift Performance Lite early loader: * ## Plugins * * Bandwidth (Matomo Plugin): 3.2.0 * Better Notifications for WP: 1.8.4 * Colorlib Login Customizer: 1.2.96 * Groundhogg: 2.2.19.3 * Loco Translate: 2.4.3 * Log Viewer (Matomo Plugin): 3.0.4 * MainWP Dashboard: 4.1.1 * MainWP UpdraftPlus Extension: 4.0.2.1 * MalCare Security – Free Malware Scanner, Protection & Security for WordPress: 4.35 (Network enabled) * Matomo Analytics – Ethical Stats. Powerful Insights.: 1.3.0 * Matomo Marketplace for WordPress: 1.0.7 * Page Builder: Live Composer: 1.5.8 * Post SMTP: 2.0.15 * Rank Math SEO: 1.0.47.1 * Restrict User Access: 2.1 * Safe SVG: 1.9.9 * Simple Custom CSS and JS: 3.33 * Simple History: 2.37.2 * Sprout Invoices: 19.9.2 * Sprout Invoices Pro: 19.9.2.1 * Swift Performance Lite: 2.1.3 * UpdraftPlus – Backup/Restore: 1.16.29 * weForms: 1.5.1 * Active Plugins: 23 (Bandwidth LogViewer bnfw colorlib-login-customizer custom-css-js groundhogg live-composer-page-builder loco-translate mainwp-updraftplus-extension mainwp malcare-security matomo-marketplace-for-wordpress matomo post-smtp restrict- user-access safe-svg seo-by-rank-math simple-history sprout-invoices-biz sprout- invoices swift-performance-lite updraftplus weforms) * # Server * * Server Info: Apache/2.4.25 (Debian) * PHP OS: Linux * PHP Version: 7.2.33- 1+0~20200807.47+debian9~1.gbpcb3068 * PHP SAPI: fpm-fcgi * PHP Binary Name: php- fpm7.2 * PHP Found Binary: php -q * Timezone: UTC * WP timezone: America/Sao_Paulo* Locale: en_US * User Locale: en_US * Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.) * WP Memory Limit: 40M* WP Max Memory Limit: 256M * Time: 1600036864 * Max Execution Time: 180 * Max Post Size: 100M * Max Upload Size: 104857600 * Max Input Vars: 2500 * Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited, pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig, pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error, pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec, pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,) * zlib.output_compression is off: Yes * Curl Version: 7.52.1, OpenSSL/1.0.2u * Suhosin installed: No * # Database * * MySQL Version: 5.7.31 * Mysqli Connect: Yes * Force MySQL over Mysqli: No * DB Prefix: wp_ * DB CHARSET: utf8 * DB COLLATE: * SHOW ERRORS: No * SUPPRESS ERRORS: No * Uses Socket: No * Uses IPv6: No * Matomo tables found: 47 * Matomo users found: 2 * Matomo sites found: 1 * Required permissions: OK * # Browser * * Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 * Language: pt-br,pt,en-us,en * Thread Starter [Michael](https://wordpress.org/support/users/bazzarello/) * (@bazzarello) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400234) * I have another question, sorry to be posting on this topic. Is it possible to add other sites to the panel? For example, I manage this 10 sites and I would like to see the statistics for all of them on one panel only. * Plugin Author [Thomas](https://wordpress.org/support/users/tsteur/) * (@tsteur) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400313) * Hi [@bazzarello](https://wordpress.org/support/users/bazzarello/) currently it is not possible to add other sites unfortunately. This is currently only possible when using our standalone [Matomo On-Premise]([https://matomo.org/matomo-on-premise/](https://matomo.org/matomo-on-premise/)) which is a completely separate install outside of WordPress. The plugin is generally compatible with MultiSite though but even there each site would be reported separately( as each blog/site would be it’s own Matomo). * The warning regarding the headers you can resolve by going to Matomo Analytics- > Settings -> Advanced and selecting the header that contains the correct IP. * The error logs are caused by the `sprout-invoices-biz` plugin. They can be maybe ignored unless the Matomo reports won’t become available after a while. Like when you go to `Matomo Analytics -> Summary` in your WP dashboard and you can’t see any report data for today and yesterday then there might be an issue because of that plugin. If there’s currently no data shown, then it might become available though in the next few hours. Hope this helps. Let me know any other question or problem and I’m happy to answer. * Thread Starter [Michael](https://wordpress.org/support/users/bazzarello/) * (@bazzarello) * [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400343) * Thanks for the quick feedback and congratulations on the support! * I will follow your advice. * I wish success! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Bandwidth’ is closed to new replies. * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741) * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/) * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq) * [Support Threads](https://wordpress.org/support/plugin/matomo/) * [Active Topics](https://wordpress.org/support/plugin/matomo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/) * 5 replies * 2 participants * Last reply from: [Michael](https://wordpress.org/support/users/bazzarello/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/bandwidth-3/#post-13400343) * Status: resolved