Title: Barebones Install – Plugin Not Working? Last modified: September 1, 2016 --- # Barebones Install – Plugin Not Working? * [sjwdavies](https://wordpress.org/support/users/sjwdavies/) * (@sjwdavies) * [10 years ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/) * Hi, * I’m just testing out this plugin so have a brand new WordPress install on my dev machine, no other plugins. * I’ve set it up as per the ‘Instructions’ page. * When I go to settings, fill in the credentials and save it to try and populate the properties, it shows: * `There are currently 0 properties listed, last updated on .` * I’ve tried adding the following to the config.php file to overcome a possible WP Cron issue: * `define('ALTERNATE_WP_CRON', true);` * And get a different result: * `API Authentication Status: Failed - either your credentials are incorrect OR another site (perhaps a dev site) is accessing the site with the same credentials which Verba dissallow.` * I know the credentials work as I’ve connected using an example connection request. * Any ideas where I’m going wrong? * [https://wordpress.org/plugins/vebra-properties/](https://wordpress.org/plugins/vebra-properties/) Viewing 10 replies - 1 through 10 (of 10 total) * [henryscat666](https://wordpress.org/support/users/henryscat666/) * (@henryscat666) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466126) * I have the same problem, although adding “define(‘ALTERNATE_WP_CRON’, true);” changes nothing for me. No API status at all. Help? * [henryscat666](https://wordpress.org/support/users/henryscat666/) * (@henryscat666) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466127) * 3 weeks with no reply? Are the devs still here?? * [beesmartdesign](https://wordpress.org/support/users/beesmartdesign/) * (@beesmartdesign) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466132) * I’ve noticed the same problem, exact some error as davies. I’ve had the plugin running for a while on a website, it’s generally been fine. * Checked the wp-error log and couldn’t see anything related. All the properties have stopped showing. However I have managed to get the properties showing up again, however oddly, the error is still showing. So I’m not sure if they’ll be updating properly? Or if this will occur again? * Maybe you can both try what I did in the meantime. Download ‘WP Crontrol’ plugin. This plugin should show 2 cron jobs for the plugin.. * vpscheduledaily vpschedulepopulate * Find these in the cron list and tell them both to ‘Run Now’. Following this I got the properties showing up again. This may not work if you database wasn’t already populated? Please let me know how you get on or if you find a solution. * [tadesign](https://wordpress.org/support/users/tadesign/) * (@tadesign) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466133) * Hi, * I also have the same error message, I’ve not touched cron settings yet but I have properties showing and it’s showing the following in the Vebra plugins settings page: * There are currently 178 properties listed, last updated on 2016/07/13/05/21/52. * API Authentication Status: Failed – either your credentials are incorrect OR another site (perhaps a dev site) is accessing the site with the same credentials which Verba dissallow. * Last 5 Updates: 2016-07-13 05:21:52 updated: 178 removed: 0 total: 178 2016- 07-12 01:39:42 updated: 178 removed: 0 total: 178 2016-07-11 04:58:32 updated: 178 removed: 0 total: 178 2016-07-10 01:20:14 updated: 178 removed: 0 total: 178 2016-07-09 01:16:34 updated: 178 removed: 0 total: 178 * I’m running WordPress version 4.5.3 so not sure if this has introduced an issue. * No idea what’s going on here. Richard * [henryscat666](https://wordpress.org/support/users/henryscat666/) * (@henryscat666) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466134) * beesmartdesign thanks for the advice but unfortunately this hasn’t worked for me. I’ve never been able to populate my site with anything from Vebra and my API has never confirmed itself or thrown an error up. * [beesmartdesign](https://wordpress.org/support/users/beesmartdesign/) * (@beesmartdesign) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466135) * I’m not certain a new WordPress version would have been the source of the issue– though it may be worth rolling back to an older version to test this, perhaps Vebra have changed something within their own system? * It may be that users with new API login details – like henryscat – are now unable to get authenticated, whereas as other users – such as myself – who have been running the plugin for a while are picking up the error but it’s still functioning with occasional drops in service. * Unfortunately it’s difficult for me to debug as the only valid API details I have are for a client website and I’m hesitant as they’re a live site and business. My PHP skills are pretty rudimentary so I’m afraid I can’t give any pertinent advice, but you can see where the conditional is occurring if you look at the file: * `Line 31: vebra-properties/includes/vebra_feed.php` * Henryscat, have you tried contacting Vebra support? (propertysoftwaregroup.com). They may be able to at least confirm the source of the problem is the plugin. * [henryscat666](https://wordpress.org/support/users/henryscat666/) * (@henryscat666) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466136) * Thanks for taking the time beesmartdesign. * What worries me most is developing a website for a client using this plugin yet there seems to be no support for it. So even if I do get it working, will I just be spending every month trying to fix it again? * I appreciate the plugin is free, but I’d rather pay something and receive some support than pay nothing and have to check the site everyday to see if it’s still operating properly. * I’ve contacted Vebra support now. I’ll await a reply from them. * Plugin Author [ultimatewebuk](https://wordpress.org/support/users/ultimatewebuk/) * (@ultimatewebuk) * [9 years, 11 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-7466137) * Hi – I am one of the developers and I would request that if you have furstrating issues please email – we have contact links all over the plugin details and you will get a much quicker response. There has been a recent update courtesy of Matthew Brooks which solved the API connection issue he was having and may sort the issue for you. * We have learnt alot over the last year and are aware of a number of issues over and above this one and a major re-write is underway. It is highly likely though that we will have to move this into the commercial domain as we simply don’t have the time to do it justice as you have pointed out. * [spiderwebb](https://wordpress.org/support/users/spiderwebb/) * (@spiderwebb) * [9 years, 8 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-8220632) * Has anyone here managed to get this plugin to work yet? Support for it seems non-existent * Plugin Author [ultimatewebuk](https://wordpress.org/support/users/ultimatewebuk/) * (@ultimatewebuk) * [9 years, 6 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-8544566) * We often hear of connection issues with the vebra API and in the majority of cases this comes down to one of three issues (and where they don’t we have always done our best to resolve these issues). 1) Incorrect entry of API details 2) Having two sites running simulteneously that use the same API details which Vebra block 3) Hosting issues – many low cost hosting providers now simply disable wordpress cron and ajax or have very limited resources and scripting limits causing the feed to stop halfway through. You really do get what you pay for! * So we have just released a new plugin though (see the notice in the details now) that includes a major rewrite, so tricks to get around the vebra API block on simulteneous sites and better styling. Unfortunately we have had to make the decision to go commercial as people just don’t donate and it is too much work for us to keep up with support (as we clearly don’t!) and API changes and still feed our families. see [http://www.wppropertyfeed.co.uk](http://www.wppropertyfeed.co.uk) Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Barebones Install – Plugin Not Working?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/vebra-properties_9b9b9d.svg) * [Vebra Properties](https://wordpress.org/plugins/vebra-properties/) * [Frequently Asked Questions](https://wordpress.org/plugins/vebra-properties/#faq) * [Support Threads](https://wordpress.org/support/plugin/vebra-properties/) * [Active Topics](https://wordpress.org/support/plugin/vebra-properties/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/vebra-properties/unresolved/) * [Reviews](https://wordpress.org/support/plugin/vebra-properties/reviews/) * 10 replies * 6 participants * Last reply from: [ultimatewebuk](https://wordpress.org/support/users/ultimatewebuk/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/barebones-install-plugin-not-working/#post-8544566) * Status: not resolved