Title: Basic Plugin not working
Last modified: April 25, 2026

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# Basic Plugin not working

 *  Resolved [woodleynz](https://wordpress.org/support/users/woodleynz/)
 * (@woodleynz)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/basic-plugin-not-working/)
 * I’m trying to change the design of the forms – I have purchased the basic plugin
   but the UI has the alternative forms grayed out and says Enable form design upgrade
   to Basic or Pro plans but I am already a basic plan holder.
 * [https://snipboard.io/Vx2T0t.jpg](https://snipboard.io/Vx2T0t.jpg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbasic-plugin-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * (@alexandrubodea)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/basic-plugin-not-working/#post-18891716)
 * Hi [@woodleynz](https://wordpress.org/support/users/woodleynz/),
 * Sorry, but we are not allowed to speak about the paid versions here. In case 
   you would like to have that conversation please open a support ticket using our
   site [https://www.cozmoslabs.com/support/](https://www.cozmoslabs.com/support/).

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/profile-builder/assets/icon-256x256.png?rev=2961144)
 * [User Profile Builder - Beautiful User Registration Forms, User Profiles & User Role Editor](https://wordpress.org/plugins/profile-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profile-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profile-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/profile-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profile-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profile-builder/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [alexandrubodea](https://wordpress.org/support/users/alexandrubodea/)
 * Last activity: [1 month, 1 week ago](https://wordpress.org/support/topic/basic-plugin-not-working/#post-18891716)
 * Status: resolved