Title: Basic Troubleshooting Last modified: July 16, 2019 --- # Basic Troubleshooting * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 10 months ago](https://wordpress.org/support/topic/basic-troubleshooting-2/) * Hi, * Thanks a lot for showing interest on WP-Chatbot plugin. ——————————————————– * Basic Troubleshooting: * **Chat Widget is not on the Website** * **_Solution 1: Reconnect the Page_** 1. Disconnect the Facebook page 2. Log out of Facebook account 3. Log in to Facebook again 4. Connect the same page 5. Check your website in Incognito mode or CTRL+F5 to avoid caching issues * **_Solution 2: Whitelist the Domain_** 1. Go to FB page Settings 2. Select Messenger Platform 3. Find Whitelisted Domains and add domains with www and without * **_Solution 3: Check Developer Console Errors_** 1. On browser with opened website press F12 2. Check if there any errors/warnings 3. Ask your webmaster to fix red errors 4. If there is warning telling “MobileMonkey Warning 🙊: Customer Chat Widget may not load correctly. The Facebook SDK installed on this page is referencing an outdated URL that does not support the required Customer Chat SDK…” means that the website has few connection to different sdk. You can search it in source code by “sdk”, to resolve it remove/comment the code with outdated SDK or replace the link * **_Solution 4: Paste Script Manually_** 1. To get the script open [https://app.mobilemonkey.com](https://app.mobilemonkey.com) 2. Go to Lead Magnets -> Customer Chat Widget -> Copy the script 3. Paste script to tag, typically Header.php (Appearance -> Theme Editor) 4. Reload the page and test in Incognito mode or CTRL+F5 to avoid caching issues [Check the help video ](https://mobilemonkey.com/help/article/j2eu4z7iah-website-chat-widget) * **_Solution 5: Facebook Page is Unavailable_** 1. Ask someone who’s not an Amin of the page to open Facebook page 2. If it shows “This page isn’t available” may mean that: Facebook banned the page, page is unpublished, the page has country/ age restrictions 3. Fix the page in Settings or connect another page (if previous blocked by FB) * [Visit Help doc](https://mobilemonkey.com/help/help/article/vd1k01n4ex-customer-chat-isn-t-showing-on-my-website) ——————————————- In case any issue with the plugin, please create a new topic in this support forum or email us to [support@mobilemonkey.com](https://wordpress.org/support/topic/basic-troubleshooting-2/support@mobilemonkey.com?output_format=md) * In case any issue with the Facebook related things – please report it to Facebook team [https://developers.facebook.com/bugs/](https://developers.facebook.com/bugs/) [https://developers.facebook.com/bugs/create/](https://developers.facebook.com/bugs/create/) - This topic was modified 6 years, 10 months ago by [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/). Viewing 1 replies (of 1 total) * Plugin Support [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * (@ingasupranovich) * [6 years, 10 months ago](https://wordpress.org/support/topic/basic-troubleshooting-2/#post-11770271) * _**When creating a new article, please provide the following required info:**_ 1. Facebook page ID that is connected to WP-Chatbot (find it here [https://findmyfbid.com/](https://findmyfbid.com/)) 2. Link to a website (if related to chat plugin) 3. Version of the plugin installed Viewing 1 replies (of 1 total) The topic ‘Basic Troubleshooting’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-chatbot_8774f8.svg) * [WP-Chatbot for Messenger](https://wordpress.org/plugins/wp-chatbot/) * [Support Threads](https://wordpress.org/support/plugin/wp-chatbot/) * [Active Topics](https://wordpress.org/support/plugin/wp-chatbot/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-chatbot/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-chatbot/reviews/) * 1 reply * 1 participant * Last reply from: [ingasupranovich](https://wordpress.org/support/users/ingasupranovich/) * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/basic-troubleshooting-2/#post-11770271) * Status: not resolved