Title: Basic Troubleshooting
Last modified: March 23, 2018

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# Basic Troubleshooting

 *  Resolved [bhvreddy](https://wordpress.org/support/users/bhvreddy/)
 * (@bhvreddy)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/basic-troubleshooting/)
 * Hi,
 * Thank a lot for showing interest, on this plugin
 * —
 * Basic Troubleshooting :
 * * Added correct page id in Plugin Settings page
 * * Whitelisted the domains at Facebook page settings ( please check again, If 
   you give access to third-party tools, they may clear the whitelisted domain names
   list )
 * * The most important thing – make sure your messenger is not blocked,
    and able
   to send the message. ( check from friends account m.me/your_page_id or try to
   send message to others from that page messenger )
 * * If multiple Facebook SDK is added, sometimes it may not working ( especially
   both sdk are in different languages ), at this time – try uninstall the other
   source that add’s facebook sdk and test )
 * plugin settings page:
    [https://holithemes.com/wp-chatbot/wp-chatbot-settings/](https://holithemes.com/wp-chatbot/wp-chatbot-settings/)
 * Troubleshooting:
    [https://holithemes.com/wp-chatbot/basic-troubleshooting/](https://holithemes.com/wp-chatbot/basic-troubleshooting/)
 * —
 * In case any issue with the plugin, please create a new topic in this support 
   forum.
 * In case any issue with the Facebook related things – please report it to Facebook
   team
    [https://developers.facebook.com/bugs/](https://developers.facebook.com/bugs/)
   [https://developers.facebook.com/bugs/create/](https://developers.facebook.com/bugs/create/)
    -  This topic was modified 8 years, 4 months ago by [bhvreddy](https://wordpress.org/support/users/bhvreddy/).

Viewing 1 replies (of 1 total)

 *  Thread Starter [bhvreddy](https://wordpress.org/support/users/bhvreddy/)
 * (@bhvreddy)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/basic-troubleshooting/#post-10106927)
 * Make sure page is publicly visible ( page is published )
 * [https://www.holithemes.com/wp-chatbot/facebook-page-visibility-publish-or-unpublish/](https://www.holithemes.com/wp-chatbot/facebook-page-visibility-publish-or-unpublish/)

Viewing 1 replies (of 1 total)

The topic ‘Basic Troubleshooting’ is closed to new replies.

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## Tags

 * [troubleshooting](https://wordpress.org/support/topic-tag/troubleshooting/)

 * 1 reply
 * 1 participant
 * Last reply from: [bhvreddy](https://wordpress.org/support/users/bhvreddy/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/basic-troubleshooting/#post-10106927)
 * Status: resolved