Title: basic version was deleted, cannot use premium version
Last modified: December 6, 2023

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# basic version was deleted, cannot use premium version

 *  [Thomas Marx](https://wordpress.org/support/users/khuntom/)
 * (@khuntom)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/basic-version-was-deleted-cannot-use-premium-version/)
 * I have been using the basic plugin and the premium plugin for a few months. Now
   I get a message in Word Press that I have to install the basic plugin to be able
   to use Premium.
 * “You need to activate MailPoet version 4.38 or higher before you can use this
   version of MailPoet Premium”
 * I then realised that the Basic plugin has disappeared. A new installation fails
   with an error message. What could be the problem? I have tried the reinstallation
   directly from the WordPress selection as well as with a downloaded zip file. 
   no

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [miliaan](https://wordpress.org/support/users/miliaan/)
 * (@miliaan)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/basic-version-was-deleted-cannot-use-premium-version/#post-17256298)
 * We got the same problem!
 * “You need to activate MailPoet version 4.39 or higher before you can use this
   version of MailPoet Premium
 *  [miliaan](https://wordpress.org/support/users/miliaan/)
 * (@miliaan)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/basic-version-was-deleted-cannot-use-premium-version/#post-17256820)
 * Solution for me: Remove Mailpoet premium and reinstall:
 * Download Premium plug-in here in your account:
 * [https://account.mailpoet.com/account?ref=page-](https://account.mailpoet.com/account?ref=page-)
 * [https://kb.mailpoet.com/article/339-error-you-have-an-older-version-of-the-premium-plugin](https://kb.mailpoet.com/article/339-error-you-have-an-older-version-of-the-premium-plugin)
    -  This reply was modified 2 years, 6 months ago by [miliaan](https://wordpress.org/support/users/miliaan/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘basic version was deleted, cannot use premium version’ is closed to new
replies.

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## Tags

 * [version](https://wordpress.org/support/topic-tag/version/)

 * 2 replies
 * 2 participants
 * Last reply from: [miliaan](https://wordpress.org/support/users/miliaan/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/basic-version-was-deleted-cannot-use-premium-version/#post-17256820)
 * Status: not resolved