Title: Some difficulties
Last modified: March 21, 2023

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# Some difficulties

 *  [LeoBullero](https://wordpress.org/support/users/leobullero/)
 * (@leobullero)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/be-warned-4/)
 * After installing the plugin, the site partially stopped working, especially in
   responsive mode.
    -  This topic was modified 3 years, 2 months ago by [LeoBullero](https://wordpress.org/support/users/leobullero/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [narektorosyan](https://wordpress.org/support/users/narektorosyan/)
 * (@narektorosyan)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/be-warned-4/#post-16578993)
 * Dear [@leobullero](https://wordpress.org/support/users/leobullero/),
 * Hi. My name is Narek and I am the Director of the Customer Care team at 10Web.
   
   Thank you for taking the time to share your feedback on WordPress.org. I want
   you to know that we appreciate all comments, both positive and negative, as they
   help us to improve our services. However, I understand that your experience with
   our Speed Booster plugin did not meet your expectations, and for that, I sincerely
   apologize. Please accept my apologies for any inconvenience that we may have 
   caused you. I want to clarify that the Speed Booster plugin is designed not to
   affect website core files when in test mode or deactivated. It is possible that
   it may have conflicted with another plugin, such as an optimization plugin, which
   caused your website to be cached. This could explain why disabling the plugin
   did not resolve the issue. To help us better understand the situation, we would
   like to investigate further and provide a solution. We would greatly appreciate
   it if you could allow us to look into the issue and fix it. I also want to apologize
   for the delay in our response. Due to the high volume of customer care tickets,
   our agents missed your request. This is not an excuse, and we are taking steps
   to ensure that tickets like yours receive the highest priority and attention 
   they deserve. Once again, I want to express my apologies for any inconvenience
   you may have experienced. We take all feedback seriously and will do our best
   to ensure that your experience with our services is a positive one in the future.
   I am looking forward to your reply.
    -  This reply was modified 3 years, 2 months ago by [narektorosyan](https://wordpress.org/support/users/narektorosyan/).
 *  Thread Starter [LeoBullero](https://wordpress.org/support/users/leobullero/)
 * (@leobullero)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/be-warned-4/#post-16579923)
 * Thank you for your response. It’s difficult for me to definitively determine 
   whether the issues with the website’s performance were caused solely by the plugin.
   I’m only certain that the website stopped functioning properly after its activation.
   Therefore, I’m changing my first review on [https://wordpress.org/](https://wordpress.org/)
 * I will prepare access to a test version of the website for you, maybe it will
   be possible to determine the causes of the errors.
 *  Plugin Support [narektorosyan](https://wordpress.org/support/users/narektorosyan/)
 * (@narektorosyan)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/be-warned-4/#post-16579944)
 * Hi [@leobullero](https://wordpress.org/support/users/leobullero/),
 * Thank you so much for taking the time to reconsider the initial score. We truly
   appreciate your willingness to hear us out. I’m eagerly anticipating your email
   and am confident that together we can pinpoint the root cause of the issue on
   the test version and resolve it promptly.
 * Once again, I’d like to express my sincere gratitude for your understanding and
   cooperation.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Some difficulties’ is closed to new replies.

 * ![](https://ps.w.org/tenweb-speed-optimizer/assets/icon-256x256.png?rev=2753401)
 * [10Web Booster - Website speed optimization, Cache & Page Speed optimizer](https://wordpress.org/plugins/tenweb-speed-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tenweb-speed-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tenweb-speed-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tenweb-speed-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tenweb-speed-optimizer/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [narektorosyan](https://wordpress.org/support/users/narektorosyan/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/be-warned-4/#post-16579944)