Title: Before Requesting Support
Last modified: January 1, 2017

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# Before Requesting Support

 *  Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/)
 * (@geekserve)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/before-requesting-support/)
 * Hello,
 * As the plugin grows, and more and more users start to use it, I thought it be
   necessary to setup a quick help topic and small FAQ section. I update and support
   this plugin when I have free time, I usually respond to support queries pretty
   quickly however sometimes life does take over somewhat.
 * **Before you request support**
    Before you request support, please ensure you
   have read the [Frequently Asked Questions](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/faq/)
   AND the [Other Notes](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/other_notes/)
   tab.
 * **Not answered your question? **
    Fire away. Please try to refrain from posting
   your issue in another topic as this will only cause confusion.
 * Just one more thing, when requesting support can you please ensure you are using
   the latest version of the plugin and also be sure to include the `Debug Information`
   which can be found within the Plugin Information tab.
 * Many Thanks,
 * Jake

The topic ‘Before Requesting Support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/bbpress-improved-statistics-users-
   online_f8f8f8.svg)
 * [bbPress Advanced Statistics](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/)
 * [Active Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [Jake Hall](https://wordpress.org/support/users/geekserve/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/before-requesting-support/)
 * Status: not a support question