Title: Best knowledge base plugin found
Last modified: June 13, 2022

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# Best knowledge base plugin found

 *  [rstoecklein](https://wordpress.org/support/users/rstoecklein/)
 * (@rstoecklein)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/best-knowledge-base-plugin-found/)
 * We tried a half-dozen knowledge base and help desk plugins. For our project, 
   the best solution was the Echo Knowledge Base with the Basic Add-ons and related
   Creative Add-ons.
 * Some of the functionality we like:
    - the search tool is fast and accurate
    - a tree-view of all categories and articles is available
    - sub-categories are supported
    - page-level table-of-contents widget floats along with each article
    - can modify look of pages using either built-in editor or CSS styles
 * The support has been top-notch. I’ve sent a few tech support emails to them, 
   and they’ve all been answered within 24-48 hours. One was a bug-report, which
   they fixed and posted a new version in about a week (excellent). A few were enhancement
   requests, two of which they said they’d attempt to get to, and another they showed
   me a nice work-around for.
 * In addition, they appear to be actively working on improvements to the product,
   which is important to the success of any software project.

Viewing 1 replies (of 1 total)

 *  Plugin Author [echoplugins](https://wordpress.org/support/users/echoplugins/)
 * (@echoplugins)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/best-knowledge-base-plugin-found/#post-15737020)
 * Thank you for your review!

Viewing 1 replies (of 1 total)

The topic ‘Best knowledge base plugin found’ is closed to new replies.

 * ![](https://ps.w.org/echo-knowledge-base/assets/icon-256x256.png?rev=2635911)
 * [Echo Knowledge Base - Documentation, FAQs, Chat & Smart Search](https://wordpress.org/plugins/echo-knowledge-base/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/echo-knowledge-base/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/echo-knowledge-base/)
 * [Active Topics](https://wordpress.org/support/plugin/echo-knowledge-base/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/echo-knowledge-base/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/echo-knowledge-base/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [echoplugins](https://wordpress.org/support/users/echoplugins/)
 * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/best-knowledge-base-plugin-found/#post-15737020)