Hello there @duni78,
Apologies for your bad experience with our customer support.
The 30-days money-back guarantee is something that we always treat with responsibility.
Please reach out to us here -> https://themeisle.com/contact/ and I will personally take care of your request right away.
If you’ve contacted us through another method, it’s not guaranteed that we’ve received your ticket in our Support mailbox, so it would also help us know from which email address you contacted us to make sure something like this doesn’t happen again.
Thank you for your time!
