Title: Big problem, help!!!!
Last modified: August 30, 2016

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# Big problem, help!!!!

 *  [maryreb](https://wordpress.org/support/users/maryreb/)
 * (@maryreb)
 * [11 years ago](https://wordpress.org/support/topic/big-problem-help/)
 * I, my contact form used to work perfectly but now I’ve got a problem. Someone
   tried to contact me and the only info i got is:
 * De : [your-name] <[your-email]>
    Sujet : [your-subject] Corps du message : [your-
   message]
 * I’m starting my activity and it’s not easy to get some clients. It’s a pitty 
   because I can’t see who contacted me and it’s one of my first clients! Is it 
   possible to retrieve the information?
 * Really hope you can help me.
 * [https://wordpress.org/plugins/contact-form-7/](https://wordpress.org/plugins/contact-form-7/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years ago](https://wordpress.org/support/topic/big-problem-help/#post-6185761)
 * Firstly I’d recommend you consider using a submission storage plugin like [Contact Form DB](https://wordpress.org/plugins/contact-form-7-to-database-extension/)
   or [Contact Form 7 Storage](http://kaspars.net/blog/wordpress/contact-form-7-storage)
   to save all your CF7 form submits to the WP database. These are often used by
   experienced WP users – they provide a robust record of all form submissions even
   when things go a little wrong.
 * To look at your problem please include a link to your Contact Form 7 form plus
   all your input in the Form and Mail sections of the CF7 interface.
 *  Thread Starter [maryreb](https://wordpress.org/support/users/maryreb/)
 * (@maryreb)
 * [11 years ago](https://wordpress.org/support/topic/big-problem-help/#post-6185786)
 * Thanks for your answer.
    Here is the content of my contact form:
 * <p>
    [text* your-name placeholder “Nom*”] </p>
 * <p>
    [email* your-email placeholder “Email*”] </p>
 * <p>
    [tel* your-tel placeholder “Téléphone*”] </p>
 * <p>
    [textarea* your-message placeholder “Message*”] </p>
 * <p>[submit “Envoyer”]</p>
 * And here the email I received (empty data):
 * De : [your-name] <[your-email]>
    Sujet : [your-subject] Corps du message : [your-
   message]
 * The link to my contact form: [http://www.alovelyday.ch/contact](http://www.alovelyday.ch/contact)
 * Can you help me to retrieve the missing data in the email so that I know who 
   contacted me?
 * Thanks a lot.
 *  [Neil Murray](https://wordpress.org/support/users/buzztone/)
 * (@buzztone)
 * [11 years ago](https://wordpress.org/support/topic/big-problem-help/#post-6185830)
 * > RE: Can you help me to retrieve the missing data in the email so that I know
   > who contacted me?
 * ​​Sorry no – their gone – that’s one of the reasons I always use a submission
   storage plugin with Contact Form 7.
 * **You supplied your info from the ​Form section but not the Mail section.**
 * You need to add the fields you want sent by email in both the Form section & 
   Mail: Message body: section of the Contact Form 7 interface and each field needs
   to be matched exactly as follows:
 * ​​For example considering one of the fields provided in your info above.
    ​ In
   the Form section you use: [tel* your-tel placeholder “Téléphone*”] ​ In the Mail:
   Message body: section you need to use: [your-tel] ​ You need to do this for every
   field you want sent by email.​​​
 *  [tncdesigns](https://wordpress.org/support/users/tncdesigns/)
 * (@tncdesigns)
 * [11 years ago](https://wordpress.org/support/topic/big-problem-help/#post-6185850)
 * Hi MaryReb,
 * I think your code in displaying the submitted data are correct, for future implementation
   you need to install Contact form DB as mention above by [@buzztone](https://wordpress.org/support/users/buzztone/)
   for you to save the submitted data for future use.
 * Also you can troubleshoot your website by disabling plugin that cause the conflict
   with contact form 7.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Big problem, help!!!!’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255)
 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [tncdesigns](https://wordpress.org/support/users/tncdesigns/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/big-problem-help/#post-6185850)
 * Status: not resolved