Title: Billing Postcode Verification Issues
Last modified: May 31, 2022

---

# Billing Postcode Verification Issues

 *  Resolved [jrvanstone](https://wordpress.org/support/users/jrvanstone/)
 * (@jrvanstone)
 * [4 years ago](https://wordpress.org/support/topic/billing-postcode-verification-issues/)
 * Hey,
 * A client of mine did a merchandise drop yesterday and overall everything went
   well, however I did notice a few ‘Failed’ orders which appear to be very intermittent.
   On each of these failed orders, the reason in the right panel (pink box) reads:
 * _“A payment of £XX.XX GBP failed. We couldn’t verify the postal code in the billing
   address. If the issue persists, suggest the customer to reach out to the card
   issuing bank.”_
 * I’ve gone through and checked these postcode and they are:
 * – all UK based postcodes;
    – all appear to be valid (checked using RoyalMail)–
   in some cases were tried both with and without spaces in the middle (i.e WA13
   9QL and WA139QL – _not a real customer postcode for privacy reasons_);
 * Please can you help me to understand where this validation error is happening?
   There doesn’t appear to be a specific reason that I can see, either system or
   user error wise. There’s no errors in the logs and there are many other orders
   with UK postcodes that processed normally.
 * Is it potentially because they were using a card which was registered to a different
   address? Am I able to disable to postcode verification or is the ‘really’ done
   at the bank’s side? Thanks in advance!

Viewing 1 replies (of 1 total)

 *  [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * (@rur165)
 * [4 years ago](https://wordpress.org/support/topic/billing-postcode-verification-issues/#post-15695582)
 * Hello [@jrvanstone](https://wordpress.org/support/users/jrvanstone/) ,
 * If I understand correctly, you’ve found that some of the orders on your client’s
   website failed due to post-code verification, right?
 * WooCommerce Payments is built in partnership with Stripe and we use Stripe’s 
   Radar to validate each transaction. It is mandatory to match the billing address
   of the customer & the address on their card. The payment will fail if these two
   pieces of information are mismatched.
 * Since this happened with only a few customers, I recommend verifying if they 
   are using the exact same postcode that they’ve used on your cards.
 * If you find that the postcodes are matching with the card details but payments
   are still failing please [create a ticket](https://woocommerce.com/my-account/create-a-ticket/)
   so that we can take a look at the WooCommerce Payments account.
 * > Am I able to disable to postcode verification or is the ‘really’ done at the
   > bank’s side?
 * Depending on the situation & status of the account it might be possible to disable
   post-code verification. Please [create a ticket](https://woocommerce.com/my-account/create-a-ticket/)
   so that we can also take a look at your account.
 * Thank you 🙂

Viewing 1 replies (of 1 total)

The topic ‘Billing Postcode Verification Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

## Tags

 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [order status](https://wordpress.org/support/topic-tag/order-status/)
 * [postcode](https://wordpress.org/support/topic-tag/postcode/)

 * 1 reply
 * 2 participants
 * Last reply from: [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/billing-postcode-verification-issues/#post-15695582)
 * Status: resolved