Title: BitForm-CRM (API VS Webhook)
Last modified: April 18, 2025

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# BitForm-CRM (API VS Webhook)

 *  Resolved [ioruslan88](https://wordpress.org/support/users/ioruslan88/)
 * (@ioruslan88)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/bitform-api-vs-webhook/)
 * Which method of transferring information from a BitForm to a CRM system is more
   reliable? 
   There are two options: 1. Data transfer from the form to the CRM system
   via **Webhook**. 2. **API **data transfer from the form to the Google Sheet, 
   and then from the Google Sheet to the CRM system.I’ve heard that if the webhook
   doesn’t work, the data will be lost. Or am I wrong?
 * Thank you!
    -  This topic was modified 1 year, 1 month ago by [ioruslan88](https://wordpress.org/support/users/ioruslan88/).
    -  This topic was modified 1 year, 1 month ago by [ioruslan88](https://wordpress.org/support/users/ioruslan88/).
    -  This topic was modified 1 year, 1 month ago by [ioruslan88](https://wordpress.org/support/users/ioruslan88/).
    -  This topic was modified 1 year, 1 month ago by [ioruslan88](https://wordpress.org/support/users/ioruslan88/).
    -  This topic was modified 1 year, 1 month ago by [ioruslan88](https://wordpress.org/support/users/ioruslan88/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wayes001](https://wordpress.org/support/users/wayes001/)
 * (@wayes001)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/bitform-api-vs-webhook/#post-18425145)
 * Thanks for reaching out to us.
 * We’d like to let you know that **both methods are secure and reliable**. Bit 
   Form is capable of sending data via **Webhooks** as well as to **Google Sheets**,
   and both methods work effectively.
 * To assist you better, could you please let us know **which CRM platform** you’re
   planning to connect with?
 *  Thread Starter [ioruslan88](https://wordpress.org/support/users/ioruslan88/)
 * (@ioruslan88)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/bitform-api-vs-webhook/#post-18425203)
 * Thanks for the answer! But my question is what will happen to the data if there
   is a transmission failure. Will there be an attempt to resend, or will the data
   be lost? Perhaps one of the transmission methods is more reliable.
 *  Plugin Support [wayes001](https://wordpress.org/support/users/wayes001/)
 * (@wayes001)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/bitform-api-vs-webhook/#post-18425318)
 * If the integration fails, the data will **not be sent**, and currently, there
   is **no automatic retry option** for failed transmissions — neither for **Webhooks**
   nor for **Google Sheets**. In such cases, you would need to **manually add the
   data** to your CRM.
 * However, Bit Form does provide a **filter hook** to handle integration failures:
   `
   bitform_filter_integration_run_failure_message`
 * You can use this hook to trigger custom actions (like notifications) when an 
   integration fails.
 * 📄 Here’s the documentation for the hook:
   [https://bit-form.com/wp-docs/developer-docs/php-filter-hooks/#bitform_filter_integration_run_failure_message](https://bit-form.com/wp-docs/developer-docs/php-filter-hooks/#bitform_filter_integration_run_failure_message)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘BitForm-CRM (API VS Webhook)’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [wayes001](https://wordpress.org/support/users/wayes001/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/bitform-api-vs-webhook/#post-18425318)
 * Status: resolved