Blank Import

  • Resolved oddduck

    (@oddduck)


    8 years, 4 months ago

    Hi Guys,

    Thanks for the excellent plugin. We had been using your CSV importer intermittantly last year and went to use it this month and found that it has stopped working. We’re unsure of the cause. It is occurring both with your test.csv data as well as our own.

    https://ibb.co/nfOtFn

    We’ve disabled all plugins thinking that an incompatibility had occurred, without change. I tried an older version that I had saved in a backup without luck as well. Any ideas on where else we can look?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Javier Carazo

    (@carazo)

    8 years, 3 months ago

    @oddduck,

    Good morning and thanks for using our plugin.

    Have you checked the PHP error log? Maybe there is some kind of problem there.

    Dave Lavoie

    (@davelavoie)

    8 years, 3 months ago

    Hi,
    I’m having the same issue. I used the plugin a few weeks ago and it was working great, but not anymore.

    After taking a look at the database, I can see that the users are inserted in the users table, however they all have user_id = 0. I guess that could be the cause of the issue?

    Plugin Author Javier Carazo

    (@carazo)

    8 years, 3 months ago

    @davelavoie,

    Very strange indeed!

    Could you tell me if you have any plugin, core version… maybe can debug the error from there.

    Dave Lavoie

    (@davelavoie)

    8 years, 3 months ago

    Hi Javier, thanks for your help.

    I’ve realized the issue was caused by the fact there were no primary_key set in the users table, and the auto increment was disabled for the user_id, so all imported users had a user_id of 0… I don’t know why it happened initialy, since I didn’t change anything in the database. However it’s safe to assume that it’s not your plugin’s fault 😉

    I still suggest to @oddduck to take a look at the database in the users table, one never knows!

    Plugin Author Javier Carazo

    (@carazo)

    8 years, 3 months ago

    @davelavoie,

    Thanks for solving this 🙂

    This is really strange, maybe some problem installing WordPress? Not sure.

    Anyway, any other problem you have, you can tell us.

    Please remember to donate or writing a good review to help us with the plugin’s develop and support.

    Thread Starter oddduck

    (@oddduck)

    8 years, 3 months ago

    Hey guys,

    I just wanted to upload on what my issue was (and let you know that is it now resolved).

    I had updated php on my server form 5.6 to 7.0 (on ubuntu 16.04). I noticed that the issue was corrected this morning after installing php7.0-mbstring, php7.0-xml and php7.0-zip. That at least narrows it down a bit. My WP database was fine.

    Plugin Author Javier Carazo

    (@carazo)

    8 years, 3 months ago

    @oddduck,

    Thanks for your message, maybe WordPress needs those dependencies to work correctly.

    Not sure, but for everyone in an own hosting is a good advise.

Viewing 7 replies - 1 through 7 (of 7 total)

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