Title: Blocking EDD emails
Last modified: May 4, 2022

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# Blocking EDD emails

 *  Resolved [steravie](https://wordpress.org/support/users/steravie/)
 * (@steravie)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/)
 * Hi there,
 * I can’t be sure if the issue comes from CleanTalk, but it started right after
   its installation on my website sportchezsoi.com
 * Since then, when customers buy one of my programs as the one in the attached 
   link, they receive the proof of payment but not the e-mail with the links for
   the product generated by the Easy Digital Download plugin. I’m asking myself 
   if this could be due to an over protection from CleanTalk.
 * Could you check that for me, please?
    Stéphane
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblocking-edd-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15615642)
 * Hello.
    Did you try to deactivate CleanTalk plugins and check if the issue still
   persists?
 *  Thread Starter [steravie](https://wordpress.org/support/users/steravie/)
 * (@steravie)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15615649)
 * Yes, I’ve done it. I can retry, but not sure it will help…
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15615750)
 * Can you confirm that if you deactivate CleanTalk plugins the issue’s gone?
 *  Thread Starter [steravie](https://wordpress.org/support/users/steravie/)
 * (@steravie)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15615886)
 * No, it is impossible as I don’t know when a visitor is going to buy and I don’t
   want to deactivate the CleanTalk plugin for a long period. I was just expecting
   that you had any advice or idea about this issue.
    -  This reply was modified 4 years, 1 month ago by [steravie](https://wordpress.org/support/users/steravie/).
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15616025)
 * We haven’t been informed about any similar issue with Easy Digital Download plugin.
   But we would like to test it on our side.
    Could you contact us via our ticket
   system and give us more info about the issue and how reproduce it: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)?
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15632944)
 * Hello.
    We haven’t heard back from you in a while, so I’m going to mark this 
   thread as “resolved”. If you have any further questions, you can start a new 
   thread or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Blocking EDD emails’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
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 * 6 replies
 * 2 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/blocking-edd-emails/#post-15632944)
 * Status: resolved