Blocking error in production

  • Resolved crokis31

    (@crokis31)


    4 years, 11 months ago

    Hi,

    We are using the Stripe plugin for Woocommerce, but recently have an error occurring during the checkout step: when a customer submit the checkout form to pay with Stripe, the request POST https://api.stripe.com/v1/payment_methods is sent (response 200 OK), but right after, the checkout page is refreshed, and nothing is processed.

    Everything was working well few days ago…

    Do you have any clue about this issue?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Clayton R

    (@mrclayton)

    4 years, 11 months ago

    Hi @crokis31

    You said the magic words Everything was working well few days ago…. When things suddenly stop working it’s a good indication you updated another plugin and it’s causing a conflict.

    What you’re describing is almost always a result of a 3rd party plugin triggering a Javascript error which interferes with the WooCommerce checkout functionality.

    Review your checkout page using your preferred browser’s developer tools and scan for any JS errors.

    Kind Regards,

    Thread Starter crokis31

    (@crokis31)

    4 years, 11 months ago

    Hi,

    Thank your for your helpful answer, you were right: the issue was due to two different jQuery versions loaded at the same time at checkout (implemented by a plugin).

    This is solved now.
    Thank you!

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)

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